Jacob Shifferd
Burlington,KY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking with effective communication style focused on maximizing engagement, satisfaction, and productivity.
Overview
8
8
years of professional experience
Work History
Assistant Parts Manager
Airport Ford
12.2020 - Current
- Assisted customers in person and by telephone with part selection, providing knowledge and guidance to ensure proper fitment of components.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Parts Delivery Driver
Airport Ford
04.2020 - 12.2020
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Assisted in training a new Parts Delivery Driver on company policies, procedures, and safety standards.
Lot Technician
Airport Ford
09.2019 - 04.2020
- Enhanced customer satisfaction by efficiently organizing and maintaining the dealership lot.
- Simplified the vehicle delivery process for improved client experience and timely service.
- Conducted regular inspections of vehicles on the lot to ensure optimal presentation and functionality.
Kitchen Lead
Red Lobster
12.2015 - 05.2019
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.
Education
No Degree - Construction Management
University of Cincinnati
Cincinnati, OHAssociate of Applied Science - General Business
Gateway Community And Technical College
Covington, KY12.2022
High School Diploma -
Randall K. Cooper High School
Union, KY05.2019
Skills
- Persistent and Resilient
- Respectful Communication
- Efficient and Detail-Oriented
- Relationship Building
- Self-Motivated
- Problem-solving
- Dependable and Hardworking
Timeline
Assistant Parts Manager
Airport Ford
12.2020 - Current
Parts Delivery Driver
Airport Ford
04.2020 - 12.2020
Lot Technician
Airport Ford
09.2019 - 04.2020
Kitchen Lead
Red Lobster
12.2015 - 05.2019
No Degree - Construction Management
University of Cincinnati
Associate of Applied Science - General Business
Gateway Community And Technical College
High School Diploma -
Randall K. Cooper High School