Jacob Shipp
Tampa,Florida
Summary
Ambitious and committed to excellence in every role. Prepared to implement diverse skill sets, and new perspectives on learning and teaching the next generation. Motivated and learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Alro Steel
10.2022 - Current
- Stayed in constant communication with other staff members and locations to ensure that customer orders get filled
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Analyzed and reported on key performance metrics to senior management.
- Consistently achieved corporate goal of 98% for On-Time-Delivery, 1.07 Average Days to Process, and 16 Lines per hour worked.
- Managed approximately 8 people every day to ensure that the job was completed in a timely and safe manner
Manager
New Leaf Furniture Consignment Galleries
06.2017 - 05.2022
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
Customer Service Associate
Robert Trent Jones Golf Trail- Capitol Hill and Grand National
09.2015 - 04.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Delivered fast, friendly, and knowledgeable service for questions and complaints
- Set up and activated customer accounts.
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
Skills
- Team Development
- Customer Service
- Decision-Making
- Problem-Solving
- Staff Training
- Time-sensitive
Timeline
Supervisor of Operations
Alro Steel
10.2022 - Current
Manager
New Leaf Furniture Consignment Galleries
06.2017 - 05.2022
Customer Service Associate
Robert Trent Jones Golf Trail- Capitol Hill and Grand National
09.2015 - 04.2017
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