Jacob Sholly
Pottstown,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to increase HCAHPS and impact company success. Familiar with EVS operations and standard practices. Dedicated to building and fostering positive relationships with department leadership, hospital clientele, and Crothall employees.
Overview
14
14
years of professional experience
Work History
Personal Trainer
Anytime Fitness
04.2021 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Operations Manager
Crothall Healthcare
06.2015 - Current
- Improved facility's environmental performance by developing and implementing comprehensive HCAHPS strategies.
- Streamlined housekeeping operations by implementing efficient scheduling and standardization.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Shift Manager
Wawa
07.2010 - 06.2015
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Perkiomen Valley High School
Collegeville, PA06.2009
Skills
- Cleaning Practices
- Department Coordination
- Scheduling and Planning
- Safety Compliance
- Task delegation
- Conflict resolution
- Quality assurance
Timeline
Personal Trainer
Anytime Fitness
04.2021 - Current
Operations Manager
Crothall Healthcare
06.2015 - Current
Shift Manager
Wawa
07.2010 - 06.2015
High School Diploma -
Perkiomen Valley High School