Jillian Jarosz
Rockin Tacos
Fort Walton Beach,FL
6
Certifications
12
years of professional experience
Bartender / Server / Food Runner / Host advancing guest service across bar, dining room, and host stand roles in fast-paced hospitality settings. Trains new teammates, processes approximately $1,000–$2,000+ in nightly sales, and uses Excel and AI-assisted analysis to compare sales with inventory counts and spot ordering variances. Keeps shifts organized through calm communication with guests, kitchen staff, and managers.
Work History
Bartender / Server / Food Runner / Host
9 Years 3 Months- Trained and onboarded 13+ new hires across hosting, serving, and bartending, helping teammates learn procedures and integrate smoothly.
- Processed approximately $1,000–$2,000+ in nightly sales while handling cash and credit payments accurately across TouchBistro, Focus, and POSitouch.
- Used AI-assisted Excel analysis to compare weekly sales with Sunday physical inventory counts and flag unexplained variances.
- Maintained friendly, composed service during high-volume shifts to support a positive guest experience.
- Coordinated closely with hosts, servers, kitchen staff, and managers to keep service flow organized.
- Handled guest needs across hosting, serving, bartending, and food running as business demands shifted over an 8.5-year tenure.
- Supported smooth transitions between front-of-house roles while keeping service consistent across changing shifts.
Front Desk Receptionist
1 Year 1 Month- Handle 50 client interactions per day while managing the front desk and answering walk-in questions.
- Manage appointment scheduling, client check-in and check-out, and multi-line phone calls in a busy salon environment.
- Process payments and maintain accurate client information for smooth, reliable front-desk operations.
- Recommend services and retail products based on client needs and salon offerings.
- Answer front-desk questions promptly and support a professional guest experience throughout each visit.
- Keep the reception area organized and presentable to support daily client flow.
Host
2 Years 3 Months- Welcomed guests promptly, managed waitlists, and coordinated seating during busy shifts to keep the front of house organized.
- Answered guest questions with a calm, professional tone and redirected requests to the right team member when needed.
- Coordinated closely with the service team to align seating pace with table turnover and reduce front-desk bottlenecks.
- Handled multi-line phones, took accurate messages, and maintained clear communication between guests and staff.
- Built a strong foundation in organization, multitasking, and Excel & data organization through steady front-desk support.
Education
Diploma
Tallahassee Community College — General Studies coursework
Skills
Front desk & reception
Appointment scheduling
Multi-line phone handling
Customer information management
Guest check-in & check-out
Customer service
Conflict resolution
Payment processing
Inventory tracking
Excel & data organization
TouchBistro
Certification
Microsoft Word, Excel & PowerPoint (certified)
Timeline
Front Desk Receptionist
As You Like It Salon & Spa
10.2021 - 11.2022Read More
Bartender / Server / Food Runner / Host
Rockin Tacos
05.2017 - 08.2026Read More
Host
AJ's on the Bayou
01.2015 - 04.2017Read More
Choctawhatchee High School
Diploma
Read More