Gladys German
Tucson,AZ
Summary
Front-desk focused, bilingual (English/Spanish) customer service professional with experience answering phones, managing high-volume scheduling/reservations, handling check-in flow, and staying calm in fast-paced environments. Known for being coachable, detail-oriented, and consistent with follow-up while keeping a welcoming, professional presence.
Overview
1
1
year of professional experience
Work History
Host
Guadalajara Original Grill
Tucson, AZ
09.2025 - 12.2025
- Answered incoming calls, took reservations/to-go orders, and gave accurate wait times while maintaining a calm, professional tone.
- Managed a high-volume waitlist and coordinated guest flow to support smooth service,
- Greeted guests warmly at check-in and maintained a welcoming front desk presence throughout the visit.
- Communicated special requests accurately to the team and ensured details were followed correctly.
- Kept the lobby/front area organized, stocked, and clean to maintain a professional first impression.
- Collected and confirmed guest information by phone and in person, ensuring details were accurate and documented correctly.
Recreational Leader
City Of Seatac
SeaTac, WA
10.2024 - 08.2025
- Supervised and supported elementary-aged children in a structured, fast-paced before/after-school program.
- Assisted families with check-in/check-out procedures and communicated daily updates clearly and professionally.
- Answered parent questions in person and by phone, providing accurate information and routing concerns appropriately.
- Assisted participants and families with program payment questions, including explaining accepted insurance/coverage options and documenting required information.
- Collected and organized forms/registration details, ensuring information was complete and accurate while maintaining confidentiality.
- Collaborated with program staff to keep daily operations organized, safe, and on schedule.
Education
High School Diploma -
Tyee High School
SeaTac, WA06-2025
Skills
- Multi-line phone handling & professional phone etiquette
- Scheduling/reservations, confirmations, and managing high-volume flow
- Front desk check-in/check-out and customer service in fast-paced settings
- Payment processing experience (credit/debit via POS systems)
- Accurate information-taking and attention to detail
- Organized, consistent follow-through (callbacks, reminders, tracking tasks)
- Tech-savvy; quick to learn new software and office systems
- Professional under pressure; calm, friendly presence
- Team communication and coordinating with staff
- Bilingual: English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Host
Guadalajara Original Grill
09.2025 - 12.2025
Recreational Leader
City Of Seatac
10.2024 - 08.2025
High School Diploma -
Tyee High School
References Available Upon Request
.