Kelsey McLellan
Saint Augustine
Summary
Professional with extensive experience in customer service and administrative support, demonstrating strong interpersonal skills and effective communication abilities. Responsibilities included managing guest seating arrangements, handling inquiries via multi-line phone systems, and ensuring cleanliness in dining areas. In a medical setting, organized patient charts, maintained inventory logs, and assisted medical staff during procedures, showcasing adaptability across diverse environments. Proven ability to manage appointments and office supplies efficiently while fostering a welcoming atmosphere for clients and patients alike.
Overview
7
7
years of professional experience
Work History
Host
CANTINA LOUI
Saint Augustine
09.2021 - Current
- Greet guests and seat them at tables or in waiting areas.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Inform customers of daily specials.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Prepare checks that itemize and total meal costs and sales taxes.
- Collect payments from customers.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Receptionist and Medical Assistant
Superior Foot Ankle And Wound Care
Saint Augustine
06.2023 - 06.2025
- Demonstrated enthusiasm and strong interpersonal skills, fostering a welcoming environment for patients.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
server
YOUNGS CAFE
Pendleton
10.2020 - 08.2021
chiropractor Assistant
ROFF AND SCHILSKY CHIROPRACTIC CENTER
Dillon
12.2018 - 03.2019
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Show patients to examination rooms and prepare them for the physician.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Greet and log in patients arriving at office or clinic.
- Schedule appointments for patients.
Education
High School Diploma -
Pendleton High School
Pendleton, SC05.2015
Skills
- Cash handling
- Appointment scheduling
- Inventory management
- Effective communication
- Problem solving
- Time management
- Office supply management
- Interpersonal communication
- Conflict resolution
- Multi-line phone systems
- Reception area maintenance
- Positive and professional
- Multitasking and prioritization
- Relay hearing-impaired calls
References
Allen Watts, Business Man, Ez Credit And Allen Watts Rentals, (843) 229-2277, allenwatts@ezcredit.com, Former Boss
Timeline
Receptionist and Medical Assistant
Superior Foot Ankle And Wound Care
06.2023 - 06.2025
Host
CANTINA LOUI
09.2021 - Current
server
YOUNGS CAFE
10.2020 - 08.2021
chiropractor Assistant
ROFF AND SCHILSKY CHIROPRACTIC CENTER
12.2018 - 03.2019
High School Diploma -
Pendleton High School