Jacob Silva
San Antonio
Summary
Accomplished Licensed Insurance Sales Professional with background in developing and executing sales strategies to achieve targets. Possess strong knowledge of insurance products, underwriting procedures, and client service. Demonstrated ability to build lasting relationships, manage portfolios, and drive business growth. Notable for problem-solving talents and agility in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA - P&C Auto Insurance
San Antonio
05.2024 - Current
- Advised clients on insurance coverage options and policy details.
- Evaluated client needs to recommend appropriate auto insurance products.
- Maintained current knowledge of changes in the insurance industry by attending seminars and classes as required by state licensing regulations.
- Advised clients on how best to manage their risks through use of different types of insurance coverages.
Cashier Team Lead
Academy Sports Outdoors
San Antonio
04.2023 - 05.2024
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes, including deposits and balancing registers daily.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty levels.
Cashier
HEB Grocery Store
San Antonio
03.2021 - 03.2023
- Operated cash register efficiently during busy shifts.
- Processed customer transactions accurately and quickly.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area at all times.
- Handled cash, credit, and digital payments securely and responsibly.
- Collaborated with team members to reduce wait times for customers.
- Resolved customer complaints with professionalism and empathy.
Legal Office Assistant
Kyle E. Neill, P.C.
San Antonio
06.2020 - 08.2021
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Games Attendant
Six Flags
San Antonio
04.2019 - 08.2019
- Collected money for games and provided customers with tickets and correct change.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Supplied customers with gaming equipment such as balls and toss rings.
- Restocked prizes and updated supply quantities in system, reporting to management on all changes.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Delivered instructional guidance to guests on game room equipment.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
Education
Associate of Arts - Information Technology
Northwest Vista College
San Antonio, TX05-2024
High School Diploma -
William J. Brennan High School
San Antonio, TX06-2021
Skills
- Safety procedures
- Sales abilities
- Customer service expertise
- Active listening
- Communication
- Problem resolution
- Adaptability to change
- Sales enhancement
Timeline
Licensed Insurance Sales Professional
USAA - P&C Auto Insurance
05.2024 - Current
Cashier Team Lead
Academy Sports Outdoors
04.2023 - 05.2024
Cashier
HEB Grocery Store
03.2021 - 03.2023
Legal Office Assistant
Kyle E. Neill, P.C.
06.2020 - 08.2021
Games Attendant
Six Flags
04.2019 - 08.2019
High School Diploma -
William J. Brennan High School
Associate of Arts - Information Technology
Northwest Vista College