Jacob Smith
Rochester,NY
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for providing customers with quality products and meaningful experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Chik-Fil-A
09.2024 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Bookkeeper
GoTea LLC
05.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Generated detailed financial reports for management review, facilitating informed decision making.
Sales Lead
Renewal By Anderson
03.2024 - 09.2024
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Restaurant Manager
Taichi Bubble Tea
09.2020 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Associate of Business Administration - Business Administration And Accounting
Monroe Community College
Rochester, NY06-2023
Skills
- Proficient in task management
- Strong interpersonal skills
- Strong focus on accuracy
- Expense management
- Proficiency in computer technologies including Microsoft technologies (Excel, Office, powerpoint, etc)
Timeline
Restaurant Manager
Chik-Fil-A
09.2024 - Current
Bookkeeper
GoTea LLC
05.2024 - Current
Sales Lead
Renewal By Anderson
03.2024 - 09.2024
Restaurant Manager
Taichi Bubble Tea
09.2020 - 03.2024
Associate of Business Administration - Business Administration And Accounting
Monroe Community College
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