Jacob Snider
New Palestine,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Federal Express
Indianapolis, IN
04.2024 - Current
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Organized and coordinated resources to ensure efficient utilization of staff and equipment.
- Developed staffing plans to meet operational needs while maintaining safety.
- Trained employees on safety procedures, and other duties related to outbound operations.
- Monitored employee performance and provided feedback for improvement when necessary.
- Implemented new strategies to improve efficiency and safety with outbound and ramp operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Participated in regular safety drills and training sessions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Material Handler
FedEx Express
Indianapolis, IN
10.2021 - 04.2024
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Operated large vehicles, forklifts and tugs to transport multiple freight loads.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
Associate
Walmart
Greenfield, IN
01.2021 - 10.2021
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Investigated and resolved issues to drive better service for customers and employees.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Service Coordinator
Discount Tire
Indianapolis, IN
04.2019 - 01.2021
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Toggled between multiple systems and databases to look up information and update records.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - General Studies
Vincennes University
Vincennes, IN05.2021
High School Diploma -
New Palestine High School
New Palestine, IN05.2021
Skills
- Project Management
- Customer Service
- Equipment Safety
- Truck Loading and Unloading
- Positive Attitude
- Load Verification
- Incident Reporting
- Shipping Operations
- Equipment Monitoring
- Teamwork and Collaboration
- Certified Forklift Operator
- Attention to Detail
- Good Housekeeping
Languages
Spanish
Limited
Timeline
Ramp Agent
Federal Express
04.2024 - Current
Material Handler
FedEx Express
10.2021 - 04.2024
Associate
Walmart
01.2021 - 10.2021
Service Coordinator
Discount Tire
04.2019 - 01.2021
Associate of Science - General Studies
Vincennes University
High School Diploma -
New Palestine High School
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