Ahmed Naeem Qureshi
Federal Way
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Delta
SeaTac
02.2026 - Current
- Loaded and unloaded baggage, contributing to timely aircraft departures.
- Operated ground support equipment, ensuring efficient and safe aircraft servicing.
- Communicated with team members to uphold safety protocols and enhance operational efficiency.
Janitorial Supervisor
Compass Group (DeltaOne Lounge)
09.2025 - Current
- Supervise daily cleaning operations ensuring adherence to safety and quality standards.
- Developed and implemented cleaning schedules that enhanced staff productivity.
- Train and mentor new staff on equipment usage and sanitation protocols.
- Conducted regular inspections of facilities, identifying and addressing cleanliness improvements.
Customer Service Agent
Pacific Aviation
05.2025 - 09.2025
- Deliver exceptional customer service by addressing inquiries and resolving issues efficiently.
- Handled escalated customer complaints professionally, implementing effective solutions that restored customer satisfaction.
- Assist passengers with special needs, providing personalized support to enhance travel experience.
- Managed check-in processes, ensuring accurate documentation and timely boarding to enhance passenger flow.
- Manage passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Coordinated baggage handling, minimizing delays and ensuring proper transfers to maintain flight schedules.
Ambassador/Sales Representative
Clear, Seatac
01.2025 - 09.2025
- Engaged potential customers to promote and sell Clear's services, enhancing customer outreach.
- Work in a fast-paced environment, meeting sales targets and KPIs.
- Addressed inquiries and concerns to provide excellent customer service, fostering customer satisfaction.
- Assisted in onboarding new customers, ensuring smooth transitions and positive experiences.
Freelancer
Fiverr, Work From Home
09.2021 - 10.2024
- Developed tailored content for clients in business, health & fitness, and education, enhancing brand visibility.
- Cultivated and maintained client relationships across diverse industries, ensuring alignment with client needs.
- Developed creative solutions for diverse client requests on online platform.
- Communicated effectively with clients to understand project requirements and expectations.
- Managed multiple projects simultaneously while ensuring timely delivery of services.
Content Writer
Letterhub, Work From Home
03.2021 - 09.2021
- Developed engaging content for company's website and marketing materials, enhancing brand visibility.
- Edited and revised content to ensure alignment with company objectives, improving clarity and impact.
- Designed presentations for team meetings, utilizing Microsoft Excel for data analysis.
Lab Engineer /Intern
Silverstone, Peshawar, Pakistan
07.2020 - 01.2021
- Served as lab engineer and process inspector in tire manufacturing facility.
- Executed quality testing and data analysis, ensuring compliance with industry standards.
- Monitored and optimized production processes to enhance product performance.
Education
BSC -
University of Engineering and Technology Peshawar (UET)
Peshawar01-2021
HSSC -
Edwards College Peshawar
Peshawar01-2016
SSC -
Peshawar Model School (Boys 2)
Peshawar01-2013
Skills
- Baggage handling
- Logistics management
- Safety compliance
- Service execution
- Task management
- Problem resolution
- Communication
- Team collaboration
- Customer service
- Market awareness
- Project management
- Customer relationship management
Skills
- Customer service
- Data entry
- Outstanding communication skills
- Attention to detail
Languages
- English
- Hindi
- Urdu
- Punjabi
Timeline
Ramp Agent
Delta
02.2026 - Current
Janitorial Supervisor
Compass Group (DeltaOne Lounge)
09.2025 - Current
Customer Service Agent
Pacific Aviation
05.2025 - 09.2025
Ambassador/Sales Representative
Clear, Seatac
01.2025 - 09.2025
Freelancer
Fiverr, Work From Home
09.2021 - 10.2024
Content Writer
Letterhub, Work From Home
03.2021 - 09.2021
Lab Engineer /Intern
Silverstone, Peshawar, Pakistan
07.2020 - 01.2021
BSC -
University of Engineering and Technology Peshawar (UET)
HSSC -
Edwards College Peshawar
SSC -
Peshawar Model School (Boys 2)