Jacob Sorensen
Madison
Summary
Dedicated individual with a focus on continuous learning and skill development in various disciplines. Actively contributes to team efforts with exceptional analytical, communication, and teamwork abilities. Seamlessly adjusts to new settings, excelling in both independent and group settings. Self-motivated and dynamic individual adept at working autonomously or in collaborative project environments.
Overview
9
9
years of professional experience
Work History
Student
University of Phoenix
01.2023 - 05.2025
- Completed rigorous readings as directed to support unit learning goals.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
Security Supervisor
HSS
12.2021 - 06.2023
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and hospital supervisors.
- Collaborated with management to develop security policies and procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Security Lead Officer
HSS
06.2021 - 12.2021
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Correctional Officer
Iowa Medical and Classification Center
03.2021 - 05.2021
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Investigated and responded to incidents of inmate misconduct.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Established positive working relationships and maintained boundaries with resident offenders.
- Coordinated with other law enforcement personnel to exchange information.
Security Officer
HSS
02.2020 - 03.2021
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales Representative/Customer Service
Lands’ End
08.2019 - 12.2019
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
Flagger/Traffic Control
Iowa Plains Signing
10.2018 - 08.2019
- Kept a high level of attention while distributing the flow of traffic on highways and streets.
- Helping place road signs that followed DOT standards.
- Controlled flow of automotive traffic under direction of project supervisor.
- Professionally communicated with motorists stuck in stopped traffic.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
Cashier/Customer Service
Hy-Vee, Inc.
08.2016 - 10.2018
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
MBA - Business Administration
Western Governers University
Remote08-2025
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Remote05-2025
Skills
- Customer Service
- Research and analysis
- Administrative assistance
- Time management
- File maintenance
- Attention to detail
- Fast learner
- Complex Problem-solving
Eagle Scout
Delegated a project for clothing and supplies on a volunteer basis that gained over 1500 items that ranged from clothing to various food supplies at a local high school.
Languages
English
Native or Bilingual
Timeline
Student
University of Phoenix
01.2023 - 05.2025
Security Supervisor
HSS
12.2021 - 06.2023
Security Lead Officer
HSS
06.2021 - 12.2021
Correctional Officer
Iowa Medical and Classification Center
03.2021 - 05.2021
Security Officer
HSS
02.2020 - 03.2021
Sales Representative/Customer Service
Lands’ End
08.2019 - 12.2019
Flagger/Traffic Control
Iowa Plains Signing
10.2018 - 08.2019
Cashier/Customer Service
Hy-Vee, Inc.
08.2016 - 10.2018
MBA - Business Administration
Western Governers University
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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