Jacob Southworth
Victor
Summary
Goal-oriented and driven individual ready to contribute to success and drive tangible results. Continuously seeks effective client interactions and actively supports sales initiatives. Collaborative and adaptable, ensuring team goals are not only met but exceeded. Strong skills in customer relations and providing comprehensive sales support.
Overview
7
7
years of professional experience
Work History
Roofing Insurance Restoration Sales
Schottenstein Roofing
11.2024 - 02.2025
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients to ensure satisfaction and gather feedback for improvement.
- Generated new business through targeted marketing efforts
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices among colleagues.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Activities Director
Grand Targhee Resort
11.2023 - 04.2024
- My responsibilities for this role included assisting customers, selling season passes and tickets, selling winter event tickets, and being a face for the resort that guests can come to when they had questions or needed help
- Promoted events to guests
- Engaged with guests during events, small groups, and on an individual basis, assisting them in whatever they needed.
- Ensured that guests had the best experience possible while visiting Grand Targhee
Server and Cashier
Sunrise Cafe
03.2022 - 09.2022
- Operated POS system daily
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Leasing Intern
Washington Prime Group
11.2021 - 01.2022
- Worked with multiple departments across the company, assisting in weekly projects by making sure that goals and standards were met
- Attended weekly meetings with the Leasing Team where we would track goals as well as the progress of deals
- Assisted in compiling and updating data and photos for the company website
- Communicated with Property Managers
- Learned and executed every step of the deal process when working with tenants
- Helped canvas for possible new and innovative tenants in order to drive business to our properties
- Created spreadsheets in Microsoft Excel in order to track specific sales data between properties
Canvasser
FEAZEL ROOFING
05.2021 - 09.2021
- Canvassed door to door in neighborhoods that have experienced roof damage recently
- Talked to and assisted homeowners
- Worked independently as well as with a team of sales associates
- Made my own schedule and learned self-discipline
- Gained a drive for sales
- Improved my overall communication and sales skills through pitching/assisting customers
Food Runner
Scioto Country Club
03.2018 - 08.2019
- Provided customer service to guests
- Helped train new team members
- Expedited in the kitchen during lunch and dinner services
- Assisted in all aspects of the kitchen and dining room including preparation, service and clean-up
- Learned to work in a fast-paced and stressful environment
- Made sure orders were correct and delivered to the correct table in a timely manner
- Assisted in all aspects for special events and holidays (Mother's Day, Thanksgiving, Easter, etc.)
Education
Associate of Arts - Communications
Columbus State Community College
Columbus, Ohio08-2023
High School Diploma -
Upper Arlington High School
Upper Arlington 05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Roofing Insurance Restoration Sales
Schottenstein Roofing
11.2024 - 02.2025
Activities Director
Grand Targhee Resort
11.2023 - 04.2024
Server and Cashier
Sunrise Cafe
03.2022 - 09.2022
Leasing Intern
Washington Prime Group
11.2021 - 01.2022
Canvasser
FEAZEL ROOFING
05.2021 - 09.2021
Food Runner
Scioto Country Club
03.2018 - 08.2019
Associate of Arts - Communications
Columbus State Community College
High School Diploma -
Upper Arlington High School
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