Jacob (JC) Stephens
Cincinnati
Summary
Dedicated professional with experience in ticket operations and event coordination. Known for strong relationship-building skills and a focus on customer satisfaction, driving sales and operational success through effective teamwork and clear communication.
Overview
4
4
years of professional experience
Work History
Coordinator of Ticket Operations
FC Cincinnati
Cincinnati, OH
07.2024 - Current
- Managed communication between departments to optimize workflow and address operational challenges.
- Maintained organized records of all transactions, enabling efficient tracking of revenue and inventory levels.
- Supported the team in achieving sales targets through proactive outreach and upselling techniques.
Access Venue Coordinator
FIFA Club World Cup
Cincinnati, OH
06.2025 - 07.2025
- Identified and managed all access control points at TQL Stadium during the 2025 FIFA Club World Cup
- Oversaw and deployed a team of daily volunteer staff, ensuring smooth operations and responsive support across tournament dates
- Collaborated across multiple FIFA functional areas to align on credentialing needs and maintain secure movement within the venue
- Acted as the primary liaison between FIFA and BEST Security, ensuring compliance with FIFA’s high standards for venue safety and access integrity
Ticket Operations Intern
FC Cincinnati
Cincinnati, OH
01.2024 - 07.2024
- Assisted in processing ticket orders and managing customer inquiries through various communication channels.
- Supported coordination of game day ticket operations to ensure seamless fan experiences.
- Collaborated with team members to monitor ticket inventory and optimize sales strategies.
- Prepared detailed reports on ticket sales trends to inform marketing and operational decisions.
Box Office Representative
FC Cincinnati
Cincinnati, OH
02.2023 - 01.2024
- Managed ticket sales using point-of-sale systems, ensuring accurate transactions and customer satisfaction.
- Assisted customers with inquiries, providing timely information about events and ticket options.
- Processed ticket orders efficiently, maintaining organized records of sales and inventory levels.
- Collaborated with team members to enhance the overall box office operations and customer experience.
Sports Management Assistant
Dayton Dragons Professional Baseball
Dayton, OH
05.2022 - 08.2022
- Assisted in organizing promotional events, enhancing fan engagement through strategic planning and execution.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
Education
Bachelor of Science - Sports Administration
University of Cincinnati
Cincinnati, OH05-2024
Skills
- Multitasking and organization
- Customer service
- Relationship building
- Team collaboration
- Clear communication
- Creativity
Timeline
Access Venue Coordinator
FIFA Club World Cup
06.2025 - 07.2025
Coordinator of Ticket Operations
FC Cincinnati
07.2024 - Current
Ticket Operations Intern
FC Cincinnati
01.2024 - 07.2024
Box Office Representative
FC Cincinnati
02.2023 - 01.2024
Sports Management Assistant
Dayton Dragons Professional Baseball
05.2022 - 08.2022
Bachelor of Science - Sports Administration
University of Cincinnati