Jacob Story
Arlington,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Arlington Skatium
11.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw hiring, training and managing a diverse team of over 30 employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed programs to reach new markets generating long-term organizational income.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Bachelor of Science - Psychology
The University of Texas At Arlington
Arlington, TX12.2024
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Customer Relations
- Verbal and written communication
- Risk Management
- Time Management
- Attention to detail
Timeline
General Manager
Arlington Skatium
11.2016 - Current
Bachelor of Science - Psychology
The University of Texas At Arlington
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