Jacob Strong
Canton
Summary
Results-driven professional with extensive experience in asset protection and customer service. Skilled in problem-solving, teamwork, and training staff on security protocols. Committed to improving operational efficiency and fostering community relations through effective communication.
Overview
6
6
years of professional experience
Work History
Asset Protection Investigator
Walmart
Canton, MI
05.2024 - Current
- Conducted investigations into theft and fraud incidents, ensuring adherence to company policies.
- Analyzed surveillance footage to identify suspicious activities and potential security breaches.
- Collaborated with store management to develop loss prevention strategies tailored for specific locations.
- Assisted in training staff on security protocols and incident reporting procedures.
- Engaged with law enforcement regarding criminal activities impacting store operations, fostering community relations.
- Implemented proactive measures to mitigate shrinkage, improving overall asset protection efforts across the store.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
Box Office Ticket Seller
Lake State University
Sault Ste. Marie, MI
09.2021 - 08.2023
- Processed ticket sales efficiently using point-of-sale systems.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Assisted in coordinating event logistics and seating arrangements for various shows.
- Trained new staff on ticketing procedures and customer service standards.
- Implemented strategies to improve workflow efficiency during peak sales periods.
Truck Loader
FedEx
New Boston, MI
06.2021 - 08.2021
- Ensured proper handling of packages to prevent damage during loading processes.
- Loaded and strapped shipments into place on trucks.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
Food Preparation Worker
Taco Bell
Taylor, MI
01.2020 - 06.2021
- Prepared food items following standardized recipes to ensure quality and consistency.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Operated kitchen equipment efficiently, including grills, fryers, and slicers, ensuring optimal performance.
- Assisted team members during peak hours to enhance service speed and customer satisfaction.
Education
No Degree - Mechatronics
Lake State University
Sault Ste. Marie, MI06-2033
Skills
- Incident reporting
- Access control
- Computers
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
Timeline
Asset Protection Investigator
Walmart
05.2024 - Current
Box Office Ticket Seller
Lake State University
09.2021 - 08.2023
Truck Loader
FedEx
06.2021 - 08.2021
Food Preparation Worker
Taco Bell
01.2020 - 06.2021
No Degree - Mechatronics
Lake State University