Hi, I’m
Jacob Sundermann
Traverse City,MI
Summary
Dynamic and dedicated professional with a proven track record at Saddleback BBQ, excelling in customer service and complaint management. Skilled in efficient delivery and food safety, I consistently improved customer satisfaction and streamlined operations. A reliable team player, I effectively trained staff and handled high-pressure situations with ease.
Overview
7
years of professional experience
Work History
B.C. Pizza
Pizza Delivery Driver
09.2024 - Current
Job overview
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Saddleback BBQ
Shift Leader
02.2024 - 09.2024
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Measured and mixed ingredients according to precise recipes for best results.
- Prepared and served various food items in fast-paced [Type] environment.
Fat Boys Pizza
Pizza Delivery Driver
10.2021 - 11.2023
Job overview
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
Kroger
Courtesy Clerk
01.2019 - 09.2021
Job overview
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Duling Farms
Farm Hand
06.2018 - 08.2018
Job overview
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
Education
Holt High SchoolHolt, MI
High School Diploma
05-2022
Skills
- Customer service
- Money handling
- Memory skills
- Efficient delivery
- Kitchen support
- Cooking
- Food safety
- Complaint management
- Quick learner
- Problem-solving
- Safety awareness
- Time management
- Customer communication
- Hardworking and responsible
- Dedicated team player
- Food handling
- Decision-making
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Pizza Delivery Driver
B.C. Pizza
09.2024 - Current
Shift Leader
Saddleback BBQ
02.2024 - 09.2024
Pizza Delivery Driver
Fat Boys Pizza
10.2021 - 11.2023
Courtesy Clerk
Kroger
01.2019 - 09.2021
Farm Hand
Duling Farms
06.2018 - 08.2018
Holt High School
High School Diploma
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