Summary
Overview
Work History
Education
Skills
Certification
Computer Hardware Hobbyist
Timeline

Jacob Sutherland

Melbourne,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Publix Pharmacy
11.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.

Customer Service Staff Member

Publix Supermarkets Store
03.2015 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to customers.

Quick Service Food Server

Disneyworld
01.2014 - 02.2015
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Education

Bachelor of Science - Mechanical Engineering

University of Central Florida, Orlando, FL
05.2024
  • Relevant Coursework: CAE & Solidworks

High School Diploma -

Olympia High School, Orlando, FL
2013
  • 4.3 GPA
  • Math Honors Society Member
  • NHS Member
  • Science Honors Society Member
  • summa cum laude graduate

Skills

  • Drug Compatibility Software
  • Patient Confidentiality
  • Answering Customer Questions
  • Payment Processing
  • Secure Storage of Medications
  • Mathematics
  • Stocking Shelves
  • Thermodynamics
  • Dassault System's SOLIDWORKS
  • Call Transfers
  • Telephone Etiquette

Certification

  • Solidworks CSWE Certificate - Dec, 2022

Computer Hardware Hobbyist

I've built a few of my own computers and enjoy learning about new computer technology

Timeline

Pharmacy Technician - Publix Pharmacy
11.2022 - Current
Customer Service Staff Member - Publix Supermarkets Store
03.2015 - Current
Quick Service Food Server - Disneyworld
01.2014 - 02.2015
University of Central Florida - Bachelor of Science, Mechanical Engineering
Olympia High School - High School Diploma,

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Jacob Sutherland