Jacob Sutton
Westminster,CO
Summary
Dynamic operations manager with a proven track record at Range Street LLC, excelling in team leadership and decision-making. Achieved 22% cost savings through innovative workflow processes while fostering a culture of accountability. Skilled in customer service and staff training, enhancing productivity and employee morale in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Spa Technician
Aqua Clear
Thornton, CO
01.2024 - 05.2025
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Increased repeat business by establishing rapport and maintaining strong client relationships.
- Maximized spa utilization by efficiently managing multiple appointments simultaneously without compromising service quality.
- Achieved consistent positive feedback from clients through attentive listening and effective communication skills.
Processing Manager
Range Street LLC.
Boulder, CO
01.2023 - 02.2024
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Implemented cost reductions and developed reporting procedures and systems resulting in 22% cost savings.
- Implemented workflow processes and pre-production of product by analyzing production reports.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Fostered a culture of accountability, setting clear expectations for team members that led to improved performance metrics over time.
Operations Manager
SM Cargo
Denver, CO
06.2022 - 01.2023
- Coordinated team schedules to optimize resource allocation and minimize downtime.
- Assisted in daily operational tasks to ensure smooth workflow and productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Order Selector
OrePac
Denver, CO
06.2021 - 06.2022
- Operated hand trucks and pallet jacks to efficiently transport orders.
- Accurately selected and packed products based on customer orders.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet daily order fulfillment targets.
- Assisted in inventory management by checking stock levels and reporting discrepancies.
- Followed established safety protocols while handling equipment and materials.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Supervisor of Operations
United Parcel Service, UPS
Commerce City, CO
06.2015 - 06.2021
- Supported daily operational tasks by learning safety procedures and equipment usage.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Engaged in training sessions to acquire knowledge of operational systems and protocols.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
Marketing
Mountain Range High School
WestminsterSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Safety procedures
- Work prioritization
- Heavy lifting
- Forklift operation
Timeline
Spa Technician
Aqua Clear
01.2024 - 05.2025
Processing Manager
Range Street LLC.
01.2023 - 02.2024
Operations Manager
SM Cargo
06.2022 - 01.2023
Order Selector
OrePac
06.2021 - 06.2022
Supervisor of Operations
United Parcel Service, UPS
06.2015 - 06.2021
Marketing
Mountain Range High School