Jacob Sutton
Westminster,CO
Summary
Dynamic operations manager with a proven track record at Range Street LLC, excelling in team leadership and decision-making. Achieved 22% cost savings through innovative workflow processes while fostering a culture of accountability. Skilled in customer service and staff training, enhancing productivity and employee morale in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Spa Technician
Aqua Clear
01.2024 - 05.2025
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Increased repeat business by establishing rapport and maintaining strong client relationships.
- Maximized spa utilization by efficiently managing multiple appointments simultaneously without compromising service quality.
- Achieved consistent positive feedback from clients through attentive listening and effective communication skills.
Processing Manager
Range Street LLC.
01.2023 - 02.2024
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Implemented cost reductions and developed reporting procedures and systems resulting in 22% cost savings.
- Implemented workflow processes and pre-production of product by analyzing production reports.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Fostered a culture of accountability, setting clear expectations for team members that led to improved performance metrics over time.
Operations Manager
SM Cargo
06.2022 - 01.2023
- Coordinated team schedules to optimize resource allocation and minimize downtime.
- Assisted in daily operational tasks to ensure smooth workflow and productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Order Selector
OrePac
06.2021 - 06.2022
- Operated hand trucks and pallet jacks to efficiently transport orders.
- Accurately selected and packed products based on customer orders.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to meet daily order fulfillment targets.
- Assisted in inventory management by checking stock levels and reporting discrepancies.
- Followed established safety protocols while handling equipment and materials.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Supervisor of Operations
United Parcel Service, UPS
06.2015 - 06.2021
- Supported daily operational tasks by learning safety procedures and equipment usage.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Engaged in training sessions to acquire knowledge of operational systems and protocols.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
Marketing
Mountain Range High School
WestminsterSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Safety procedures
- Work prioritization
- Heavy lifting
- Forklift operation
Timeline
Spa Technician
Aqua Clear
01.2024 - 05.2025
Processing Manager
Range Street LLC.
01.2023 - 02.2024
Operations Manager
SM Cargo
06.2022 - 01.2023
Order Selector
OrePac
06.2021 - 06.2022
Supervisor of Operations
United Parcel Service, UPS
06.2015 - 06.2021
Marketing
Mountain Range High School
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