Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Swift

Sun Valley

Summary

Dynamic Account Manager with a proven track record at BrightView Landscape Services, excelling in client relations and issue resolution. Skilled in enhancing customer satisfaction through relationship building and strategic engagement, achieving high retention rates. Adept at utilizing CRM tools to optimize account management and drive sales development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Manager

BrightView Landscape Services
03.2023 - Current
  • Assisted in managing client accounts to ensure satisfaction and retention
  • Supported account planning and execution of strategies for customer engagement
  • Coordinated communication between clients and internal teams to address needs
  • Learned CRM tools to track client interactions and service requests
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Production Manager

BrightView Landscape Services
06.2021 - 03.2023
  • Managed daily production schedules to optimize workflow and meet project deadlines.
  • Coordinated with field teams to ensure quality standards and compliance with safety regulations.
  • Implemented inventory control processes, reducing waste and ensuring availability of materials.
  • Trained new staff on operational procedures and best practices for landscape maintenance.
  • Conducted regular site inspections to assess progress and address any issues proactively.
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.

Irrigation Technician

Signature Landscapes Inc.
06.2017 - 06.2021
  • Installed and maintained irrigation systems for residential and commercial landscapes.
  • Diagnosed and repaired irrigation malfunctions, ensuring optimal system performance.
  • Operated trenchers, backhoes, and other equipment for efficient installation processes.
  • Collaborated with landscape designers to implement water-efficient strategies in projects.
  • Conducted regular system inspections to identify leaks and optimize water usage.
  • Trained new technicians on best practices for irrigation maintenance and repairs.
  • Installed irrigation systems for all types of customers, both residential, and commercial.
  • Supervised installation work of other technicians to make sure systems were fully operational.
  • Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.

Landscaping Crew Leader

Signature Landscapes Inc.
04.2008 - 06.2014
  • Led team in executing landscape design and installation projects, ensuring high-quality results.
  • Trained and mentored new crew members in safety protocols and equipment operation.
  • Managed daily workflow, assigning tasks to optimize efficiency and meet project deadlines.
  • Conducted site assessments to evaluate landscaping needs and develop action plans.
  • Implemented best practices for plant care, irrigation systems, and pest management techniques.
  • Developed maintenance schedules for ongoing care of landscaped areas, enhancing longevity and appearance.
  • Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
  • Resolved conflicts between crewmembers professionally while maintaining focus on project goals.

Education

Job Corp
Reno, NV
06-1995

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Relationship building
  • Goal oriented
  • Sales development
  • Issue resolution

Certification

Advanced Horticulture

QWEL

OHSA 10

CPR

Timeline

Account Manager

BrightView Landscape Services
03.2023 - Current

Production Manager

BrightView Landscape Services
06.2021 - 03.2023

Irrigation Technician

Signature Landscapes Inc.
06.2017 - 06.2021

Landscaping Crew Leader

Signature Landscapes Inc.
04.2008 - 06.2014

Job Corp

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