Jacob Taylor
Eastsound,WA
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience and customer care. Hands-on supervisor and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Rosario Resort & Spa
09.2013 - 02.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Janitorial Assistant
Tournament House Gym
12.2011 - 08.2013
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
- Supported team members in completing large-scale cleaning projects on time and within budget constraints.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
High School Diploma -
Lincoln High School
Riverside, CA06.2012
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Supervisor
Rosario Resort & Spa
09.2013 - 02.2024
Janitorial Assistant
Tournament House Gym
12.2011 - 08.2013
High School Diploma -
Lincoln High School
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