Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Temple

Benton,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a computer system analyst role. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Administrator

Estem School District
03.2023 - Current
  • Developed multi-site IT execution strategies, aligning work orders at 5 locations to effectively align available resources with historical service data.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to the school's vision.
  • Skilled at working independently and collaboratively in a team environment.

Advanced Repair Agent

Geek Squad - Best Buy
04.2022 - Current
  • Performed regular upgrades to update systems and improve operability.
  • Assembled, maintained and repaired system hardware.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.

Consultation Agent

Geek Squad - Best Buy
08.2019 - 04.2022
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Diagnosed and troubleshot hardware, software and network issues.

Customer Service Representative

Best Buy
09.2018 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Produce Clerk

Festival Foods
08.2017 - 08.2018
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Education

No Degree - Aviation

Henderson State University
Arkadelphia, AR

Bachelor of Science - Cyber Security

Grantham University
Lenexa, KS
05.2024

Skills

  • Operational Policies Knowledge
  • Help Desk Support
  • Installing New Hardware
  • Component Replacements
  • Workstation Maintenance
  • VMware Virtualization
  • Microsoft Active Directory
  • Parts Inventory Management
  • Complex Problem-Solving
  • Diagnosis and Troubleshooting

Certification

  • Certified Apple Repair, Apple - May 2022

Timeline

IT Administrator

Estem School District
03.2023 - Current

Advanced Repair Agent

Geek Squad - Best Buy
04.2022 - Current

Consultation Agent

Geek Squad - Best Buy
08.2019 - 04.2022

Customer Service Representative

Best Buy
09.2018 - 08.2019

Produce Clerk

Festival Foods
08.2017 - 08.2018

No Degree - Aviation

Henderson State University

Bachelor of Science - Cyber Security

Grantham University

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Jacob Temple