Jacob Tessier
Groton,MA
Summary
- Hardworking Independent Contractor experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
- Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Independent Contractor
WheresTheBus
Framingham, MA
05.2022 - Current
- Met frequently with clients to gain understanding of goals and service needs.
- Provided technical assistance to clients in using products or services.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked independently and with other team members to decipher problems and create solutions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Performed quality assurance testing on all products prior to release.
- Identified needs of customers promptly and efficiently.
- Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Sauté Line Cook
Rossetti Restaurant Group
Beverly, MA
09.2021 - 01.2022
- Consistently checked product freshness before use by tasting it or smelling it for flavor or aroma irregularities.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Stocked ingredients from delivery areas to storage, walk-in refrigerators, freezers, and coolers.
- Operated a variety of kitchen appliances including mixers, choppers, grinders, slicers safely per manufacturer instructions manual.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Monitored food inventory levels and alerted management when supplies ran low.
- Executed proper techniques when preparing menu item ingredients.
- Received and stored food and supplies.
- Ensured that all orders were accurate, prepared on time, and met quality standards.
- Garnished and arranged dishes into creative presentations.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Tasted products periodically during preparation to ensure quality control standards were met.
- Maintained a clean and sanitary work area while adhering to safety regulations.
- Communicated with other line cooks regarding daily specials and menu changes.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Performed workstation prep prior to shift start.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Assisted with customer requests and answered questions to improve satisfaction.
Hardware Sales Associate
Ace Hardware
Groton, MA
03.2020 - 08.2020
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Replenished stock items as needed throughout the day to ensure adequate inventory levels were maintained.
- Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
- Answered incoming phone calls from customers regarding product information or availability.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed daily inventory checks of all merchandise on the sales floor.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, pricing and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared displays for upcoming promotions or special events.
- Described merchandise and explained use, operation and care.
- Demonstrated expertise in hardware products and services to customers.
- Greeted customers to determine wants or needs.
- Maintained a clean, organized and well-stocked sales floor.
- Ticketed, arranged and displayed merchandise to promote sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Nashoba Valley Technical High School
Westford, MA05-2020
Some College (No Degree) - Business
Middlesex Community College - Bedford
Bedford, MASkills
- Workload Management
- Service Marketing
- Deadline Adherence
- Safety Compliance
- Experience in Leadership
- Server Communication
- Inventory Management
- Food Presentation
- Food Safety
- Recipe Preparation
- Portioning
- Active Listener
- Kitchen Sanitation
- Attention to Detail
- Highly Motivated
- Food Preparation
- Reliable and Trustworthy
- Head Chef Collaboration
- Problem-Solving
- Team Coordination
- Quality Assurance and Control
- Punctual and Honest
- Knife Skills
- Customer Service
- Cleaning and Organization
- Professional Attitude
- Display Maintenance
- Product Knowledge
- Store Organization
- Team Cooperation
- Ability to Lift 40 Pounds
- Exceeding Customer Expectations
- Friendly and Helpful
- Merchandise Recommendations
- Damaged Goods Returns
- Building Customer Loyalty
- Creative Thinking
- Order Management
Affiliations
- Indoor soccer captain
- Downhill Skiing enthusiast
- Novice Photographer
- Avid outdoorsman
- Interested and proficient in anything tech or computer related
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
Attended a leadership classes with other team captains in order to improve skills required to properly maintain a leadership role. Including but not limited to:
- Communication
- Problem Solving
- Quick Thinking
- Resolving disputes
- Remaining calm under pressure on and off the field
References
References available upon request.
Timeline
Independent Contractor
WheresTheBus
05.2022 - Current
Sauté Line Cook
Rossetti Restaurant Group
09.2021 - 01.2022
Hardware Sales Associate
Ace Hardware
03.2020 - 08.2020
High School Diploma -
Nashoba Valley Technical High School
Some College (No Degree) - Business
Middlesex Community College - Bedford