Jacob Tew, CCC
228 Antelope Avenue,Page, AZ
Summary
Dynamic General Manager with a proven track record at Roam America Horseshoe Bend, excelling in operational efficiency and relationship management. Expert in budget oversight and mentoring, I drive performance enhancement and foster community partnerships, achieving significant improvements in service delivery and team productivity. Passionate about creating exceptional guest experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Roam America Horseshoe Bend
Page, Arizona
09.2025 - Current
- Managed daily operations for a premier visitor destination.
- Oversaw staff training and development programs for team efficiency.
- Established partnerships with local businesses to boost community involvement.
- Analyzed operational processes to identify areas for improvement and innovation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Corporate Executive Chef/Director of Culinary Operations
Craft Culinary Concepts
Phoenix, Arizona
10.2023 - 09.2025
- Oversaw Craft Portfolio management outside State Farm Stadium, including six major venues.
- Managed $13M in total volume, ensuring financial accountability and efficiency.
- Directed large-scale events at State Farm Stadium, such as The Final Four and NFL Playoffs.
- Developed and delivered comprehensive training programs for new associates to enhance performance.
- Conducted financial analyses, recommending methods to optimize costs effectively.
- Fostered positive work culture through team-building initiatives and open communication.
- Collaborated with regional teams to align business objectives and drive strategic initiatives.
- Negotiated supplier contracts to achieve cost reductions while maintaining quality standards.
- Developed and implemented innovative menu concepts for diverse culinary offerings.
- Evaluated kitchen operations, streamlining workflows for efficiency and quality control.
Regional General Manager F&B/Group Sales Manager
Aramark Destinations
Page, AZ
09.2019 - 10.2023
- Drove consistent business growth across multiple outlets while managing client relationships and operational strategies.
- Oversaw $10M in managed volume, including three full-service restaurants and six fast-casual dining options.
- Directed financial oversight for all operations, focusing on revenue management and cost control.
- Led a team with six directors and approximately 200-250 staff to achieve operational excellence.
- Innovated food and beverage programs to enhance portfolio offerings.
- Recommended capital projects encompassing design, sourcing, and return on investment assessments.
- Implemented comprehensive menu designs, SOPs, and recipes across all locations.
- Formulated operational policies to improve efficiency and maintained strong corporate client relations.
- Built and maintained relationships with corporate clients for group bookings.
- Developed targeted sales strategies to increase hotel occupancy rates.
- Collaborated with other departments to enhance guest experience and satisfaction.
Director of F&B / Executive Chef
Delaware North
Estes Park, Colorado
03.2013 - 08.2019
- Managed multiple properties throughout my time with Delaware North
- $3M in total managed volume
- Collaborated with architects and designers to create an efficient kitchen and a welcoming dining area
- 3 direct reports with 70-80 line level employees
- Implemented streamlined kitchen workflows, minimizing waste and maximizing productivity
- Full P&L responsibility for all locations
- Management of full service restaurant, 8000 square foot conference center, and an employee dining room
- Complete financial oversight for the operations including top line revenue, labor, COS, and direct expenses
- Participate in and recommend capital projects including outlet concepts, design, sourcing, and ROI calculations
- Menu, SOP, and recipe creation/implementation
- Collaborated with the marketing team to execute successful promotional campaigns and engage with customers online
- Participated in food events, competitions, and collaborations to enhance the restaurant's reputation
Education
Associate of Arts - Culinary
American Culinary Federation Apprenticeship
Yellowstone National Park LodgesSkills
- Account management
- Performance enhancement
- Relationship management
- Sales proficiency
- Mentoring and coaching
- Budget oversight
- Food safety compliance
- Operational efficiency
- Project coordination
- Recipe development and menu planning
- Leadership skills
- Negotiation expertise
- Revenue optimization
Accomplishments
- Aramark Destinations Food and Beverage Excellence winner, 2022
- Recognized for Aramark Destinations Star Person of the Year, 2021 and 2022
- Garnered media coverage and press attention for unique menu items and innovative culinary concepts.
Certification
- ACF Certified Sous Chef
- ACF Certified Chef de Cuisine
Affiliations
- Glen Canyon Conservancy Board Member, 2023-Current
Timeline
General Manager
Roam America Horseshoe Bend
09.2025 - Current
Corporate Executive Chef/Director of Culinary Operations
Craft Culinary Concepts
10.2023 - 09.2025
Regional General Manager F&B/Group Sales Manager
Aramark Destinations
09.2019 - 10.2023
Director of F&B / Executive Chef
Delaware North
03.2013 - 08.2019
Associate of Arts - Culinary
American Culinary Federation Apprenticeship