Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Thompson

Hopewell,VA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Branch Coordinator/Universal Banker

Truist Bank
Charles City, VA
04.2023 - Current
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Provided support in resolving customer issues related to products or services offered by the branch.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Researched account information regarding loans and deposits.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Mortgage Consultant Customer Service

TRUIST
Richmond , VA
01.2022 - 04.2023
  • Consulted with customers to resolve service and billing issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Call Center Representative

Maximus
Chester , VA
07.2021 - 12.2021
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Navigated through computer systems to review information and respond appropriately to callers.

Manager

Sheetz
Petersburg , VA
06.2020 - 07.2021
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed team of 10-15 employees in fast-paced environment.
  • Responsible for interviewing, hiring and training new employees.

Security Supervisor

Allied Universal Security Services
Chester , Va
01.2019 - 06.2020
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Supervised property entrances and exits and monitored employee safety.

Education

High School Diploma -

Prince George High School
Prince George, VA
07-2017

Skills

  • Relationship Building
  • Sales Professional
  • Coaching and Mentoring
  • Account Review
  • Shift Scheduling
  • Interviewing and Hiring
  • Excels in Team Leadership
  • Operational Reports
  • Customer Service

Timeline

Branch Coordinator/Universal Banker

Truist Bank
04.2023 - Current

Mortgage Consultant Customer Service

TRUIST
01.2022 - 04.2023

Call Center Representative

Maximus
07.2021 - 12.2021

Manager

Sheetz
06.2020 - 07.2021

Security Supervisor

Allied Universal Security Services
01.2019 - 06.2020

High School Diploma -

Prince George High School

Similar Profiles

CREATE PROFILE
Jacob Thompson