Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Hilda Minier

Haines City,FL

Summary

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

11
11
years of professional experience

Work History

Universal Banker II - Branch Coordinator

Truist Bank
Davenport, FL
03.2014 - Current
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Analyzed financial reports and identified areas of improvement in operational efficiency.
  • Conducted training sessions for new employees regarding job roles and responsibilities.
  • Reviewed employee attendance records regularly to ensure punctuality and discipline among staff.

Education

Bachelor of Science - Criminal Justice

John Jay College
New York, NY

Skills

  • Payment Processing
  • Financial Planning
  • Loan Processing
  • Retirement planning
  • Investment strategies
  • Debt management
  • Risk management understanding
  • Branch operations
  • Performance Tracking
  • Customer Needs Assessment

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Universal Banker II - Branch Coordinator

Truist Bank
03.2014 - Current

Bachelor of Science - Criminal Justice

John Jay College

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Hilda Minier