Jacob Thompson
Suisun,CA
Summary
Driven professional with extensive experience as a Barista Shift Supervisor at Dutch Bros, where I spearheaded inventory management and customer service improvements, boosting customer satisfaction. Expert in espresso machine operation and staff motivation, I excel in fast-paced environments, ensuring operational excellence and team efficiency. Demonstrated ability to resolve customer issues with professionalism, enhancing repeat business.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
03.2021 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Screen Printer
Oh Shirt Yeah
03.2020 - 03.2021
- Maintained relationships with clients through punctuality and excellent customer service.
- Copied customer designs and translated to functional print screens.
- Set up 3 printing machines daily and maintaining functional and clean workspace.
- Performed quality checks and dried, folded and packed completed articles.
- Cleaned, adjusted and repaired screen printing machines.
Culinary Worker
Six Flags Discovery Kingdom
06.2019 - 02.2020
- Cooked specific quantity of food items based on projection and menu items.
- Assisted in arrangement of dining area and food service equipment to increase workflow efficiency.
- Discussed requisition of supplies and equipment needed for timely delivery of services with management.
- Evaluated food for quality, quantity and temperature to determine proper preparation and portioning.
- Compiled records of food use and expenditures to track supply inventory and costs.
- Completed workstation set up and break down and disposed of leftover food adhering to policy and standards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Camp Counselor, Summer Sports
Hannah Center
06.2018 - 07.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Education
High School Diploma -
Fairfield Christian
Fairfield, CA06.2020
Skills
- Espresso machine operation
- Staff Motivation
- Cash Handling Accuracy
- Equipment Troubleshooting
- Barista Training
- Customer Service
- Interpersonal Skills
- Worker Training
- Multitasking
- Professionalism
Additional Information
Passed Local 39 Apprenticeship Test.
Timeline
Barista Shift Supervisor
Dutch Bros
03.2021 - Current
Screen Printer
Oh Shirt Yeah
03.2020 - 03.2021
Culinary Worker
Six Flags Discovery Kingdom
06.2019 - 02.2020
Camp Counselor, Summer Sports
Hannah Center
06.2018 - 07.2018
High School Diploma -
Fairfield Christian