Jacob Thornton
Oroville,CA
Summary
Seeking Small System Service Representative position
Overview
12
12
years of professional experience
1
1
Certification
Work History
Employment & Eligibility Specialist
Butte County Department of Employment and Social Services
04.2019 - Current
- Interview clients to determine eligibility of citizens for Cal-Fresh, Medi-Cal benefits and other public assistance programs and services.
- Manages employment and social services plans for clients. Reviews and analyzes client data to determine appropriate services under local, state and federal criteria; screens information for accuracy; requests required documents; verifies and validates data.
- Collects and reviews eligibility information and documentation to determine initial and continuing eligibility for aid programs; investigates claims and documents actions.
- Explains social services rules and regulations to clients and apprises them of their rights, responsibilities and eligibility for public assistance programs and services; assists parties in the completion of forms; searches files and other documents for required and relevant information.
- Performs case management functions; organizes files; prepares and mails correspondence; reviews case information and status; updates database and assures accuracy and completion of application, declaration forms and computer input; generates and processes a variety of legal documents and other related materials; compiles and analyzes statistics; works as part of an integrated case management team. Organizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.
- Completes registration/contractual process for enrollment into appropriate eligibility services; assesses client compliance to rules and regulations, and applies sanctions as required or directed. Resolves discrepancies by securing documentation, records and other confirmation from other entities; evaluates potential for fraudulent situations and reports to supervisor as required.
- Approves and provides supportive services and ancillary payments. Inputs client application information and client statements into statewide automated data system; reads and interprets computer-generated reports. Supports the relationship between Butte County and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and other employees.
Barista
Paradise & Oroville Dutch Bros. Coffee
07.2013 - 02.2019
- Prepares and serves hot and cold beverages such as espressos, blended coffees, teas and energy drinks with very high customer traffic.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Clean and sanitize work areas utensils and equipment.
- Restock supplies.
- Handle money and shift till.
Behavioral Health Educational Specialist, Associate (Extra Help)
Butte County Behavioral Health
02.2018 - 03.2018
- Assist in community outreach programs and coordination of youth events.
- Attend youth camps and supervisor/mentor students.
Laborer
Tri-L Mandarin Farm
06.2012 - 08.2013
- Weed eat and mow mandarin farm.
- Load and unload fire wood and rock, dig trenches, trim brush and assemble fences.
Education
Associate of Arts - Business Administration & Behavioral Science
Butte College
Oroville, CA06.2018
Skills
- Problem Solving
- Self Motivation
- Decision-Making
- Reliability
- Organizational Skills
- Effective communication skills
- Task Prioritization
- Analytical Skills
- Public Speaking
- Time Management
- Professionalism
- Team Collaboration
- Multitasking Abilities
Certification
- Backflow Prevention Assembly Tester, 04/30/2025
- Water Distribution Operator, D2
Phone
530-533-3757, 530-282-3300
References
- Larry Madison, 530-828-9454
- Carlos Aguilar, 530-864-8619
Timeline
Employment & Eligibility Specialist
Butte County Department of Employment and Social Services
04.2019 - Current
Behavioral Health Educational Specialist, Associate (Extra Help)
Butte County Behavioral Health
02.2018 - 03.2018
Barista
Paradise & Oroville Dutch Bros. Coffee
07.2013 - 02.2019
Laborer
Tri-L Mandarin Farm
06.2012 - 08.2013
Associate of Arts - Business Administration & Behavioral Science
Butte College
- Backflow Prevention Assembly Tester, 04/30/2025
- Water Distribution Operator, D2
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