Jacob Tihoni
Melbourne,FL
Summary
Detail-oriented administrative assistant with a proven track record in operations and customer support. Proficient in Microsoft Word and Excel, with a focus on critical thinking and teamwork to drive organizational efficiency and improve client relations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Administrative Assistant
American Surveying & Mapping
Maitland, FL
12.2024 - 03.2026
- Well trained in Microsoft programs such as Word and Excel
- Managed incoming communications, providing responsive support to clients and team members.
- Assisted in the preparation of project documentation, enhancing accuracy and compliance with industry standards.
- Implemented filing systems to improve organizational efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Answered phone systems, routing calls, delivering messages to staff and greeting visitors.
- Kept documents secured and stored safely.
Operations Associate
Kohls Department Store
Lake Nona, FL
05.2021 - 12.2024
- Managed stock & inventory to make sure no shelf or counter was without merchandise
- Lifted heavy boxes and knowledgeable with compactors and pallet jacks.
- Trained new staff on operational procedures, producing a collaborative work environment.
- Coordinated merchandise displays to optimize customer engagement and drive sales performance.
- Followed shipping and receiving of procedures for goods and materials and put them away neatly and in the right locations.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Helped with the layout of the store and handling of merchandise.
- Worked with customers a lot and was able to guide them to their location they needed or helped them with carrying heavy objects to their cars.
Education
High School Diploma -
Satellite High School
Satellite Beach, FLSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
- Dedicated team player
Certification
Certified in Microsoft Word and Excel.
Timeline
Administrative Assistant
American Surveying & Mapping
12.2024 - 03.2026
Operations Associate
Kohls Department Store
05.2021 - 12.2024
High School Diploma -
Satellite High School