Jacob Tilley
Attleboro,MA
Summary
Results-driven professional seeking position as Medical Assistant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Excels in organizational skills and efficient task management.
Overview
8
8
years of professional experience
Work History
Bakery Management Trainee
Wegmans Food Markets
Northborough, MA
01.2022 - Current
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Maintained clean and organized workspace in a fast paced environment
- Responsible for ordering perishable bakery products for a $100,000 a week business.
- Managed and scheduled a team of fifteen to twenty employees.
- Tracked sales, shrink, gross profit, contribution, and purchase percentage.
- Calculated billing and verified invoices.
- Day to day production and quality control of a wide range of baked goods.
- Created effectively merchandised displays that were in line with company priorities.
- Increased sales through process improvement and delegation skills.
- Conducted interviews and made hiring decisions.
- Provided enthusiastic and knowledge based customer service.
- Created weekly and monthly business reports and attended priority meetings.
Meat Team Leader
Wegmans Food Markets, Inc
Natick, MA
02.2019 - 01.2022
- Responsible for ordering, receiving, and breaking down perishable meat loads.
- Lead a team of five employees.
- Conducted perishable inventory and verifyed accuracy.
- Responsible for assembling, cutting, and, packaging various meat and seafood products.
- Coherently explained the uses and cooking techniques for different cuts of meat and seafood to customers.
- Created a well organized, clean, and, efficient work space for employees.
- Created and implemented proper food safety processes and cleaning schedules.
Coffee Team Leader
Wegmans Food Markets
Northborough, MA
04.2018 - 02.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to incredible customer service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Acted as manager on duty for restaurant foods section of the store during closing hours.
- Assisted customers with catering orders and arranged pick-up times.
Pizza/ Subs Customer Service
Wegmans Food Markets
Northborough, MA
10.2017 - 04.2018
- Provided incredible customer service through making Subs and Pizzas to order.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Responsible for taking calls and catering orders.
- Shaped, proofed, and, baked sub rolls.
- Assisted in ordering process.
Shift Supervisor
Burger King
Northborough, MA
10.2014 - 10.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Tilley Home School
07.2016
Skills
- Production planning and execution
- Operational Oversight
- Delegation and Utilization of Resources
- Organization and Cleanliness
- Reporting and Meeting Deadlines
- Business Management and Development
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Production Streamlining
- Food Hygiene and Safety
Timeline
Bakery Management Trainee
Wegmans Food Markets
01.2022 - Current
Meat Team Leader
Wegmans Food Markets, Inc
02.2019 - 01.2022
Coffee Team Leader
Wegmans Food Markets
04.2018 - 02.2019
Pizza/ Subs Customer Service
Wegmans Food Markets
10.2017 - 04.2018
Shift Supervisor
Burger King
10.2014 - 10.2017
High School Diploma -
Tilley Home School
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