Jacob Torrez
Summary
Results-driven team leader with professional experience in managing business operations, enhancing customer experiences, and coordinating a team to reach our goals. Skilled in shipping logistics, inventory management, and upholding operational standards to support business growth and customer satisfaction.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Floor Manager
Tiger Cherry
Chino, California
02.2026 - Current
- Supervised daily store operations and supported associates with customer service and operational procedures.
- Ensured proper opening and closing of the store to maintain operations, prepared merchandise displays for new product launches, fulfilled online orders utilizing Shopify, and coordinated daily shipments.
- Processed customer transactions using a point-of-sale (POS) system.
- Provided customer support in person, by text messaging, social media, and phone.
- Maintained a clean and organized storefront to enhance the shopping experience for customers.
- Created daily social media posts promoting new products, events, sales, and store updates.
- Received, processed, and organized incoming inventory while maintaining an organized stockroom.
Warehouse Manager
Tiger Cherry Clothing
West Covina, California
09.2020 - 02.2026
- Managed warehouse operations, fulfilling 50+ online orders daily while coordinating shipments and local pick-up orders using Shopify.
- Maintained a clean and organized warehouse to improve order accuracy, streamline inventory management, and support a 1–3 business day order fulfillment.
- Received, processed, and organized incoming inventory while maintaining an organized warehouse and accurate inventory records.
- Monitored shipping supply inventory and coordinated timely restocks.
- Provided in-person customer service by processing refunds, exchanges, reshipments, and resolving customer concerns.
- Coordinated large-scale promotional events attended by 300+ customers by planning the event layout and refining the customer experience.
Crew Member
McDonald's
La Puente, California
04.2019 - 09.2020
- Served 150+ customers per shift while maintaining order accuracy.
- Processed customer orders using a point-of-sale (POS) system as well as taking orders through a drive-through intercom system.
- Provided friendly and effective customer service in-person for guests shopping in-store and at the drive-through.
- Operated various beverage equipment to maintain a fast drive-through service time.
- Communicated with managers and associates to enhance the customer experience and resolve customer concerns.
- Cleaned and maintained workstations which included cleaning machinery, taking inventory of serving supplies, and keeping a sanitary work environment.
- Assisted with store operations such as opening/closing procedures and register cash-outs.
Education
Associate of Arts - Illustration
Mt. San Antonio College
Walnut, CA08-2026
Some College (No Degree) - Chemical Engineering
California State Polytechnic University, Pomona
Pomona, CAHigh School Diploma -
Los Altos High School
Hacienda Heights, CA05-2018
Some College (No Degree) - Economics
Rio Hondo College
Whittier, CASkills
- Team Leadership
- Customer Service
- Merchandise Presentation
- Inventory Management
- Social Media Marketing
- Event Coordination
- Warehouse Management
- Shipping & Receiving
Languages
English
Full Professional
Certification
- Driver's License
Timeline
Floor Manager
Tiger Cherry
02.2026 - Current
Warehouse Manager
Tiger Cherry Clothing
09.2020 - 02.2026
Crew Member
McDonald's
04.2019 - 09.2020
Associate of Arts - Illustration
Mt. San Antonio College
Some College (No Degree) - Chemical Engineering
California State Polytechnic University, Pomona
High School Diploma -
Los Altos High School
Some College (No Degree) - Economics
Rio Hondo College