Jacob Troncosa
Albuquerque,NM
Summary
Dynamic silversmith with a proven track record at Windfall Trading, excelling in production and customer service. Recognized for attention to detail and adaptability, I effectively managed operations and enhanced client satisfaction. Skilled in hand tools and committed to fostering a positive work environment, I consistently achieved high-quality results.
Overview
11
11
years of professional experience
Work History
Silversmith
Windfall Trading
Albuquerque, NM
03.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Silversmith
Premier Gold and Silver
Albuquerque, NM
10.2018 - 02.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Manager
Thunderbird Supply Co
Albuquerque, NM
05.2014 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Liberal Arts - Business And Managerial Economics
Central New Mexico Community College
Albuquerque, NM05-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Efficient with hand tools and table-top tools
- Computer efficient
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
Timeline
Silversmith
Windfall Trading
03.2021 - Current
Silversmith
Premier Gold and Silver
10.2018 - 02.2021
Manager
Thunderbird Supply Co
05.2014 - 09.2018
Bachelor of Liberal Arts - Business And Managerial Economics
Central New Mexico Community College