Jacob VanOoyen
Garden City
Summary
Professional with strong background in automotive parts management, ensuring efficient inventory control and exceptional customer service. Skilled in identifying and sourcing components, providing technical support, and collaborating with team members to achieve collective goals. Known for reliability, adaptability, and results-driven approach in fast-paced environment. Highly knowledgeable in automotive systems, parts catalogs, and vendor relations, ready to contribute effectively. Familiar with programs such as StarParts & DealerConnect. Currently have 1400 hours of Chrysler training.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Advisor
Bill Snethkamp Chrysler Dodge Jeep Ram
01.2024 - Current
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
Service Advisor
Suburban Chrysler Dodge Jeep Ram Of Garden City
06.2023 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Advisor
Bill Snethkamp Chrysler Dodge Jeep Ram
06.2022 - 06.2023
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
Refinance & Purchase Banker
AmeriSave Mortgage
09.2021 - 06.2022
- Fully complete loan application process from start to finish
- Perform daily maintenance on sold loans in my pipeline
- Provide expert financial advice on mortgage loans
- Analyze consumer uploaded documents
- Adhere to all federal and state compliance guidelines relative to mortgage lending
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Parts Sales and Service
Snethkamp CDJR
03.2017 - 09.2021
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Service Technician
Suburban CDJR
09.2014 - 04.2017
- Diagnosed vehicles with needed repairs
- Providing the client with estimates on repairs
- Complete the needed repairs
Lube Technician
Dick Scott CDJR
01.2013 - 08.2014
- Completing oil changes on clients vehicles
- Making small maintenance repairs on vehicles
Education
Prerequisites for business
Schoolcraft
05.2014
Diploma -
Garden City High School
06.2012
Skills
- Microsoft Excel
- Refinance Loans
- Purchase Loans
- VA/FHA/Conventional
- Benefits Calculator
- Teamwork
- Outlook
- Parts cataloging
- Shipping procedures
- Warranty administration
- Returns handling
- Parts identification
- Stock control
- Ordering parts
- Customer service
- Verbal and written communication
- Email communication
- Clean driving record
- Invoice processing
Certification
- SAFE Mortgage License
- NMLS ID #2251538
Timeline
Parts Advisor
Bill Snethkamp Chrysler Dodge Jeep Ram
01.2024 - Current
Service Advisor
Suburban Chrysler Dodge Jeep Ram Of Garden City
06.2023 - 01.2024
Parts Advisor
Bill Snethkamp Chrysler Dodge Jeep Ram
06.2022 - 06.2023
Refinance & Purchase Banker
AmeriSave Mortgage
09.2021 - 06.2022
Parts Sales and Service
Snethkamp CDJR
03.2017 - 09.2021
Service Technician
Suburban CDJR
09.2014 - 04.2017
Lube Technician
Dick Scott CDJR
01.2013 - 08.2014
Diploma -
Garden City High School
Prerequisites for business
Schoolcraft
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