JASON BRAZELTON

1.Partner daily with collision estimators to support repair planning and estimate accuracy, ensuring part selection aligns with documented damage, repair intent, and labor operations.
2.Review repair plans, damage documentation, photos, and supplement requests to validate part applicability prior to ordering, reducing revisions and delays.
3.Build and update collision repair tickets by translating estimator notes, technician findings, and customer concerns into accurate, structured documentation within internal systems.
4.Apply advanced collision-specific parts knowledge to identify correct components based on VIN, impact area, structural vs. cosmetic damage, and replacement vs. repair decisions.
5.Support the supplement process by identifying missing, revised, or additional parts as repairs progress, ensuring estimates remain aligned with actual repair scope.
6.Coordinate closely with estimators, technicians, and vendors to resolve discrepancies between documented damage, labor operations, and parts availability.
7.Track part status, backorders, and delivery timelines to maintain repair flow and cycle-time efficiency in a high-volume collision environment.
8.Maintain detailed documentation to support estimate accuracy, internal audits, and billing integrity throughout the repair lifecycle.
9.Serve as a key communication link between estimating, parts, and production teams to ensure repairs move efficiently from intake through completion.

• Manage $1.4M+ in critical vehicle parts inventory for one of Tesla’s highest-volume Colorado service centers, ensuring availability aligns with repair demand and service priorities.
• Build, review, and process service tickets by translating technician findings, customer concerns, photos, and videos into accurate repair documentation within internal service systems.
• Partner closely with service advisors and technicians to support estimate development, validating part applicability, labor alignment, and repair scope prior to order fulfillment.
• Apply in-depth parts knowledge to identify correct components based on VIN, damage notes, and repair intent, reducing estimate revisions, delays, and supplemental requests.
• Analyze repair needs to prioritize part allocation across active jobs, supporting efficient workflow and minimizing vehicle downtime.
• Maintain meticulous inventory control using Excel and internal software tools, tracking usage trends, cost impact, and forecasted demand to optimize stocking strategy.
• Support interstate and regional dispatch operations, coordinating high-priority part transfers to sister locations to meet repair timelines.
• Review part consumption and cost data to recommend returns, substitutions, or sourcing alternatives, contributing to measurable cost savings.
• Recognized for advanced Excel utilization, including bin management, cost tracking, and forecasting models to support service and inventory decision-making.
• Selected to travel interstate as a regional inventory consultant, auditing warehouse and service-center inventory processes and implementing efficiency improvements.

• Played an instrumental role in opening Tesla's first Colorado parts warehouse, helping to scale operations from a 3-person crew to a high-volume distribution center.
• Certified in Dangerous Goods Handling, becoming the sole on-site handler for safety-sensitive materials including low- and high-voltage batteries and industrial gases.
• Led inbound/outbound logistics, shipment preparation, and cross-functional communication with regional and national Tesla sites.
• Trained incoming team members, cultivated safety-first procedures, and maintained peak operational efficiency in a high-pressure environment.
• Frequently worked extended shifts (4AM-6PM) to meet delivery timelines and uphold performance benchmarks.

1.Documented vehicle intake details, including VIN verification, mileage, damage observations, and customer-reported concerns to support accurate repair planning.

2.Created and updated service repair tickets by consolidating technician findings, customer communication, photos, and inspection notes into structured service documentation.
3.Reviewed vehicle condition and damage notes to help ensure repair scope accuracy, reducing missed items and repeat revisions.
4.Acted as a liaison between customers, technicians, and parts, translating technical findings into clear service records and actionable repair steps.
5.Utilized internal service software to track repair status, update job notes, and coordinate next steps, maintaining transparency throughout the repair lifecycle.
Assisted with estimate validation support by confirming labor relevance, repair intent, and part necessity prior to authorization and ordering.
6.Managed frequent customer communication, clarifying repair progress, documenting approvals, and addressing follow-up questions to ensure alignment with documented work.
7.Supported high-volume service operations by prioritizing active jobs, monitoring turnaround timelines, and escalating discrepancies impacting repair flow.
8.Maintained accuracy and compliance in all service documentation to support internal audits, billing integrity, and quality standards.

• Advanced from detailer to Vehicle Readiness Specialist Lead within one year at Tesla's largest delivery hub in Colorado.
• Supervised a 7-person team producing up to 100 delivery-ready vehicles per day; upheld Tesla's exacting quality standards across all vehicles.
• Relocated to various Tesla locations (Superior and Aurora) to lead and restructure vehicle readiness teams during peak delivery periods.
• Oversaw vehicle intake inspections, performed functional evaluations, and applied technical training to resolve issues pre-delivery.
• Served as a cross-functional leader, supporting technicians, service advisors, and regional managers with flexible role coverage.
• Certified in sales documentation, including notarization and vehicle sale processing, to better support cross-departmental demands.
• Earned a reputation for outstanding leadership, initiative, and efficiency during end-of-quarter surges, managing operations for up to 200 vehicles on-site.

• Began as a detail specialist and promoted into the service division, gaining experience in vehicle inspections, maintenance coordination, and turnaround scheduling.
• Relocated from Colorado to California to support a larger, high-volume branch; adapted quickly to a faster pace and broader responsibilities.
• Developed foundational skills in client service, interdepartmental collaboration, and operations management within the rental sector.
• Learned the complexity of service logistics in a rental environment, including tight turnaround timelines, vendor coordination, and customer satisfaction under pressure.