Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

JACOB VARGHESE

Austin,TX

Summary

Seasoned sales professional with 20+ years of sales experience in multiple roles catering to vast demographic. Exceeded sales goals consistently while providing world class customer care which ensured customer loyalty and extracted referrals while delivering a superior sales experience. Seeking to leverage my sales expertise and prior experience to sell beyond my goal while increasing the revenue and profitability for the company.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Jewel City
Austin, TX
10.2021 - 01.2024
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Executed merchandising strategies to support store sales growth.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Retail Store Manager

Pulse Mobile(T-Mobile)
Austin, TX
07.2017 - 09.2021
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Performed regular audits to ensure compliance with company standards.
  • Drafted detailed reports on store performance for upper management review.
  • Exceeded each metric and quota monthly
  • Implemented processes to ensure productivity and incremental adds

Retail Associate Manager

T-Mobile US Inc.
Austin, TX
06.2014 - 06.2017
  • Helped the store manager achieve monthly goals and metrics
  • Stayed current and constantly trained with the latest technology and devices while helping the customer infuse it into their daily lives 
  • Observed and coached the reps when necessary regarding promos, products, services
  • Ensured customer queue is minimal while also engaging the customer to ensure a quick and seamless experience

Retail Sales Associate

T-Mobile US Inc.
Austin, TX
09.2013 - 06.2014
  • Helped right fit customers with a plan and/or device
  • Explored and discovered individual needs of the customer in order to upsell products and services
  • Listened to customer escalations empathetically and patiently while diving deeper to understand the problem at hand and resolving it
  • Guided the purchase experience by asking thoughtful and probing questions and giving knowledgeable and informative answers
  • Overcame hesitations and closed the sale consistently
  • Followed up with customers to explore additional sales opportunities or to upsell on current sales promos

Education

Associate of Applied Science - Aviation Science

Central Texas College
Killeen, TX
2002

Skills

  • Customer service focused
  • Ability to work under pressure
  • Conflict resolution
  • Excellent verbal and written communication
  • Sales Leadership
  • Coaching and Mentoring
  • Hiring and Training
  • Problem-Solving
  • Decision-Making
  • Detail Oriented
  • Highly Motivated

Accomplishments

Received an award among others for an unique event.. For passing two secret shops at two different locations on the same day! Also, took pride in having peers reach out with questions and issues due to my vast knowledge and detail oriented approach

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
Tamil
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Retail Store Manager

Jewel City
10.2021 - 01.2024

Retail Store Manager

Pulse Mobile(T-Mobile)
07.2017 - 09.2021

Retail Associate Manager

T-Mobile US Inc.
06.2014 - 06.2017

Retail Sales Associate

T-Mobile US Inc.
09.2013 - 06.2014

Associate of Applied Science - Aviation Science

Central Texas College

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JACOB VARGHESE