Jacob Vaughan
San Antonio,TX
Summary
Highly motivated and results-oriented IT professional with over 7 years of experience in infrastructure management and systems administration. Successfully worked in diverse environments, including the Department of Defense and commercial sectors. Proven expertise in application deployment automation (SCCM, WSUS), virtualization (VMware, ESXi), and OS management (Windows, Linux). Skilled at troubleshooting complex issues, streamlining processes, and ensuring optimal system performance. Committed to continuous learning and professional development, currently pursuing advanced certifications in cloud architecture and network engineering. Possesses strong communication and problem-solving skills, enabling effective collaboration and exceptional service delivery.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Systems Administrator
ManTech International Corporation / Department of Defense
03.2024 - 09.2024
- Primary duties include support for implementation, troubleshooting and maintenance of IT systems, management of IT system infrastructure, providing day-to-day operations, monitoring and problem-solving, providing problem identification, diagnosis, and resolution of problems, configuration and management of Windows operating systems and installing/loading operating system software, configuration and management of Linux operating systems and installing/loading operating system software, implementing, troubleshooting IT systems, performing daily activities of configuration and operation of IT systems, providing Tier 1 / Tier 2 problem identification, diagnosis, and resolution of problems, optimizing system operations and resource utilization and performing system capacity analysis and planning, implementing operating systems enhancements improving reliability and performance, providing detailed analysis and feedback to customers
Sr. Infrastructure Engineer
Apriva IIS, LLC / Department of State
04.2022 - 03.2024
- Primary duties include working in operational data center environments as a Commercial Solutions for Classified (CSfC) Systems Engineer, assisting server and network engineering teams with in-depth network design and implementation of Linux and Windows operating systems, VMware, network storage, databases, network software applications, automated kickstart installations, command-line administration including bash/shell scripting, Microsoft MECM/WSUS update processes
- Job duties also entail an understanding of Linux software tools including tcpdump, Syslog, Apache Tomcat, HA/DRBD, PAM as well as SNMP and network monitoring solutions, and knowledge of DoD SRS/STIGs, general knowledge of cellular telephones/PDAs, and GSM/CDMA networks
- Monitoring, managing, and troubleshooting issues with software and networking/server hardware at customer sites and acting as an escalation path for technical support, on-field support requirements issues, and interacting with Product Test to ensure products are delivered within projected schedules.
Linux System Administrator
Advanced Sciences and Technologies / U.S. Navy
09.2021 - 04.2022
- Primary duties include working as a Principal Engineer in a software-intensive on-premises private cloud DevSecOps environment, providing IT service development and maintenance, utilizing CentOS 7/8 and Red Hat Enterprise Linux 7/8, Containerization, Virtualization, OpenStack, VMware, ESXi, Artifactory, Git, Kubernetes, Docker/Podman, Infrastructure as code (Ansible, Packer) technologies.
Systems Administrator
ECS Federal LLC / Department of Defense
10.2019 - 09.2021
- Primary duties include various aspects of the Military Health System (MHS) migration process from start to finish as well as any additional needs within the project
- Responsible for a variety of site-specific technical tasks including but not limited to active directory support, domain migration support, and general troubleshooting
- Also be responsible for collaborating with various entities within the program to complete certain tasks in support of preparing the location for change from legacy medical computing environments to the joint Defense Health Agency network.
SCCM Administrator
ECS Federal LLC / Department of Defense
07.2019 - 10.2019
- Primary duties include providing application technology and server support in a large-scale IT enterprise
- Working in a matrixed Enterprise environment using Systems Center Configuration Manager
- Responsibilities include troubleshooting of SCCM, developing and maintaining documentation for procedures and processes, as well as, maintenance logs and equipment databases effectively communicate orally and in writing
- Providing Tier 3 and Tier 4 level support
- Maintaining a Test Environment and identifying and remediating issues when found via ACAS Scans on production servers
- Responsibilities also include the design, deployment, and troubleshooting of enterprise management infrastructure including software distribution, patch management and operating system deployment
- Monitoring and tracking Remedy tickets to ensure high quality customer service.
Senior Desktop Engineer II
Buchanan & Edwards, Inc. / Department of Justice (FBI)
01.2019 - 07.2019
- Primary duties include providing Tier 3 and Tier 4 level support
- Designing, implementing and providing ongoing support of the Windows desktop infrastructure
- Engineering, integrating and deployment of various Windows components
- Creating and maintaining bare-metal virtual machines with the appropriate distribution of Windows 10 and network configuration, using tools that include Windows Deployment Services, System Center Configuration Manager (SCCM), App-V, SQL Server and Windows 2016
- Evaluating, improving and maintaining Windows information security
- Monitoring and correcting critical server issues and creating recovery processes for failures and performance bottlenecks
- Ensuring technical documentation exists for all systems and is kept up to date.
Systems Administrator
CACI International Inc. / U.S. Army Aberdeen Test Center (ATC)
10.2018 - 12.2018
- Primary duties include serving as a Systems Administrator on the NIPR and DREN networks
- Engaging and collaborating with a small team of technical experts in DoD and the infrastructure team supporting operations in a high up-tempo environment
- Microsoft Windows workstations and servers for use on internal development networks inclusive of production systems
- Working closely with other System administrators and help desk to maintain and troubleshoot workstations while providing sustained network connectivity on the assigned network
- Responsibilities also include resolving IT hardware and software infrastructure issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications
- Troubleshooting and correcting a variety of problems on Windows based workstations, servers, and peripheral equipment
- Providing feedback on lessons learned
- Providing status updates to customers and management.
Windows Administrator
22nd Century Technologies, Inc. / U.S. Army Aberdeen Test Center (ATC)
01.2018 - 09.2018
- Primary duties include managing and supporting Microsoft Windows servers, systems, and software
- Responsible for the configuration, provisioning, installation, and maintenance of Windows and VMWare server systems and related infrastructure
- Administration of Microsoft SharePoint 2016 and Team Foundation Server
- Monitoring Remedy incident ticket queues, identifying and resolving problems
- Assisting with Microsoft System Center Configuration Manager (SCCM) 2012 including testing and troubleshooting of software and operating system deployment (OSD)
- Improving the security posture of enterprise systems and network infrastructure through the use of security guidelines including STIGs and Information Assurance Vulnerability Alert (IAVA) vulnerability notifications.
SCCM Administrator
KSH Solutions, Inc. / Defense Health Agency (DHA)
10.2015 - 12.2017
- Primary duties include providing application technology and server support in a large-scale IT enterprise, using System Center Configuration Manager and Systems Center Operations Manager 2012
- Responsibilities also include the design, deployment, and troubleshooting of enterprise management infrastructure including software distribution, patch management and operating system deployment
- Developing, testing and troubleshooting of operating system deployment (OSD) and task sequences in SCCM 2012
- Implementing OS hardening in compliance of Security Technical Information Technical Guide (STIG) and Information Assurance Vulnerability Alert (IAVA) vulnerability notifications.
SCCM Administrator
LinTech Global / Defense Health Agency (DHA)
11.2014 - 10.2015
- Primary duties include patch management support services for enterprise servers; implementing, updating, and maintaining enterprise-level Configuration Management products; analyzing the current enterprise Configuration Management implementation and providing status reports before and after remediation actions are engineered and executed; validating deployment plans for compliance within existing performance limitations of the enterprise servers’ software; troubleshooting sites experiencing Configuration Management problems and documentation.
Desktop Support Specialist (Field Services Technician)
Yoh Federal Services Navy Marine Corps Intranet (NMCI)/Next Generation Enterprise Network (NGEN)
11.2013 - 11.2014
- Primary duties include providing hardware and software support for the Company computer systems, peripherals, and printing devices
- Installing, configuring and troubleshooting various software and hardware
- Troubleshooting network connectivity issues on customers’ desktop workstations and laptops
- Performing minimal system administration services including BlackBerry users, LAN/WAN, Active Directory, Microsoft Exchange accounts and imaging workstations via SCCM 2007 R3 on a Windows Server 2008 R2 staging environment
- Receiving and resolving phone calls, interfacing with users, identifying and resolving problems, escalating unresolved incident tickets (Remedy and Service Manager 7, ticketing system) as appropriate and tracking calls
- Monitoring Remedy and Service Manager queues for new incident tickets
- Providing local and remote desk support
- Providing excellent customer service.
Senior Desktop Engineer (SCCM OSD)
Xtreme Solutions, Inc./US Army Medical Information Technology Center (USAMITC)
12.2012 - 09.2013
- Primary duties include utilization and maintenance of all aspects of the Microsoft System Center Configuration Manager (SCCM) enterprise management infrastructure including software distribution, patch management and operating system deployment
- Developing, testing and troubleshooting of operating system deployment (OSD) and task sequences in SCCM 2007 R2/R3
- Deploying security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS)
- Updating, capturing and testing Army Gold Master (AGM) Windows OS images with Sysprep, using VMware virtualization software
- Implementing OS hardening in compliance of Security Technical Information Technical Guide (STIG) and Information Assurance Vulnerability Alert (IAVA) vulnerability notifications
- Creating packages, collections and advertisements for software distributions, while maintaining and troubleshooting SCCM and computer clients’ health
- Additional duties, including: providing desktop engineering services / 3rd level operational support to Core Technology Division personnel, with design, implementation and support of enterprise desktop environment including Windows 7 workstations, laptops and client devices
- Authoring standard operating procedure (SOP) documentation on various software distribution infrastructures.
Interim IT Support Specialist
IT Strategic Performance Firm/Air Force Network (AFNet)
06.2012 - 08.2012
- Computer hardware and software support via phone, remote desktop and desk side support on business and enterprise networks in support of the classified U.S
- Air Force network (AFNET)
- New computer hardware and software configuration and testing
- BlackBerry smartphone enterprise configuration
- Tracking and documentation of work performed
- Installation and configuration as well as troubleshooting of Windows operating systems and Microsoft Office 2010
- Networking (TCP/IP, Wi-Fi) configuration and troubleshooting
- Malware remediation and documentation, working in conjunction with systems analysts and project managers to implement standard operating procedures (SOPs) and policy change.
Enterprise Service Desk Help Desk Technician
Information Innovators, Inc./Air Force Network (AFNet)
04.2011 - 01.2012
- Responsible for recording incidents and providing support to a global client base (classified U.S
- Air Force network)
- Provided technical assistance to computer system users, including the use of computer hardware and software, network printing, word processing, email and operating systems
- Answered questions or resolved computer problems for clients via telephone or from a remote location
- Provided assistance concerning the use of computer hardware and software
- Read complex technical manuals, conferred with IT management and conducted computer diagnostics to investigate and resolve problems to provide technical assistance and support
- Also monitored events and performed corrective actions according to documentation and escalated incident reports to required groups while monitoring daily IT bulletins.
Education
No Degree - Network And System Administration
Skills
- Organizational Leadership
- Software Installation
- Hardware troubleshooting
- Network performance monitoring
- Windows administration
- End-User Training
- Server Management
- SCCM/Patch management
- Technical Support
- VMware vSphere
- Group Policy management
- Operating System Deployment
Professional Development
- Go Cloud Careers Cloud Architect Career Development Plus Live Online Training Program, 07/25/2024, 07/25/2025
- NGT Academy Network Engineer Program, 08/07/2024, 02/07/2025
- VMware vSphere 8 Training Program, 10/07/2024, 12/13/2024
- Coursera IBM DevOps and Software Engineering Professional Certificate, 06/03/2024, 09/27/2024
Targetposition
Infrastructure Engineering or System Administration
Accreditations
- CompTIA A+ ce Certification, 08/27/2016, 11/11/2024
- CompTIA Network+ ce Certification, 03/31/2018, 11/11/2024
- CompTIA IT Operations Specialist – CIOS, 03/31/2018, 11/11/2024
- CompTIA Project+, 11/3/2018, n/a
- CompTIA Security+ ce Certification, 11/11/2015, 11/11/2024
- CompTIA Secure Infrastructure Specialist – CSIS, 03/31/2018, 11/11/2024
- Microsoft Certified Professional (MCP), Microsoft Certified Technology Specialist: Windows 7, Configuration, 08/22/2013, perpetual certification
- DoD-required Information Assurance HIPAA Certification, 12/21/2012
Affiliations
- Association for Computing Machinery (ACM)
- Institute of Electrical and Electronics Engineers (IEEE)
Certification
- CompTIA A+ ce Certification (Expires 11/11/2024)
- CompTIA Network+ ce Certification (Expires 11/11/2024)
- CompTIA IT Operations Specialist – CIOS (Expires 11/11/2024)
- CompTIA Project+
- CompTIA Security+ ce Certification (Expires 11/11/2024)
- CompTIA Secure Infrastructure Specialist – CSIS (Expires 11/11/2024)
- Microsoft Certified Professional (MCP), Microsoft Certified Technology Specialist: Windows 7, Configuration
- DoD-required Information Assurance HIPAA Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Systems Administrator - ManTech International Corporation / Department of Defense
03.2024 - 09.2024
Sr. Infrastructure Engineer - Apriva IIS, LLC / Department of State
04.2022 - 03.2024
Linux System Administrator - Advanced Sciences and Technologies / U.S. Navy
09.2021 - 04.2022
Systems Administrator - ECS Federal LLC / Department of Defense
10.2019 - 09.2021
SCCM Administrator - ECS Federal LLC / Department of Defense
07.2019 - 10.2019
Senior Desktop Engineer II - Buchanan & Edwards, Inc. / Department of Justice (FBI)
01.2019 - 07.2019
Systems Administrator - CACI International Inc. / U.S. Army Aberdeen Test Center (ATC)
10.2018 - 12.2018
Windows Administrator - 22nd Century Technologies, Inc. / U.S. Army Aberdeen Test Center (ATC)
01.2018 - 09.2018
SCCM Administrator - KSH Solutions, Inc. / Defense Health Agency (DHA)
10.2015 - 12.2017
SCCM Administrator - LinTech Global / Defense Health Agency (DHA)
11.2014 - 10.2015
Desktop Support Specialist (Field Services Technician) - Yoh Federal Services Navy Marine Corps Intranet (NMCI)/Next Generation Enterprise Network (NGEN)
11.2013 - 11.2014
Senior Desktop Engineer (SCCM OSD) - Xtreme Solutions, Inc./US Army Medical Information Technology Center (USAMITC)
12.2012 - 09.2013
Interim IT Support Specialist - IT Strategic Performance Firm/Air Force Network (AFNet)
06.2012 - 08.2012
Enterprise Service Desk Help Desk Technician - Information Innovators, Inc./Air Force Network (AFNet)
04.2011 - 01.2012
Western Governors University - No Degree, Network And System Administration
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