Xaiver Jannah
Herndon,VA
Summary
Experienced professional with a strong technical acumen and a successful history of managing and optimizing IT systems. Implements effective problem-solving and strategic planning to ensure system stability, security, and performance. Emphasizes the significance of team collaboration and adapts to changing needs while staying focused on delivering results. Highly proficient in network administration, server management, and cybersecurity, known for being dependable and adaptable, qualities highly sought after by employers.
Overview
8
8
years of professional experience
Work History
Systems Administrator
Oracle Cloud
04.2024 - Current
- Resolved over 800 tickets since May, ensuring prompt resolution of critical incidents and minimizing impact on client services.
- Identified and replaced defective parts on problem devices, improving overall system performance and uptime.
- Supported senior teammates in crisis management scenarios during major service outages, contributing to swift service restoration and improved client satisfaction.
- Assisted in the planning and execution of large-scale infrastructure upgrades, minimizing client service disruption and enhancing long-term system reliability.
- Enhanced customer experience by creating detailed, easy-to-understand documentation and maintaining timely communication during maintenance and upgrades.
IT Service Desk Technician
The Museum Of The Bible
09.2021 - 10.2023
- Successfully upgraded BIOS, hardware, and firmware on thousands of systems and devices
- Managed inventory counts and stock replenishments, user on/off boarding technology process, and additional customer requests via Manage Engine ticketing system
- Administered user accounts, password resets, and access permissions for 300+ employees
- Developed SOPs and trained new IT staff
- Utilized security protocols to manage, maintain, upgrade and deploy firewall systems
- Provided remote assistance to off-site employees, resolving 96% of issues without need for on-site support
Security Professional
Allied Universal Protection Services
06.2022 - 09.2023
- Delivered comprehensive safety reports and data analysis to building managers at high-profile organizations, including JP Morgan Chase, the National Education Association, CBS News, CNN, and The Intercontinental Hotel, enhancing security protocols and decision-making.
- Monitored building security through Data Watch systems and CCTV, contributing to the prevention of security breaches and ensuring a safe environment for occupants.
- Documented detailed incident reports, providing actionable insights and maintaining a thorough record of occurrences for risk mitigation.
- Conducted risk assessments to identify potential vulnerabilities and presented actionable recommendations to senior management, leading to measurable improvements in safety standards.
- Led routine property safety inspections and coordinated remediation efforts for identified hazards, reducing potential risks and ensuring compliance with safety regulations.
Senior IT and Communications Technician
Private Contractor
01.2017 - 05.2020
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Implemented targeted diagnostic procedures that significantly contributed to 15% decrease in recurring equipment issues.
- Executed regular security audits, leading to 25% decrease in cybersecurity vulnerabilities.
- Installed and configured new devices and system components.
- Completed server consolidation project, reducing hardware costs by 20% and improving overall data center efficiency.
- Removed viruses, malware, and other security threats. Implemented data backup strategies and offered data recovery services.
Education
Master of Science - Computer Security Management
Strayer University
Washington DC05.2026
Information Technology Certification -
LAYC Career Academy
Washington DC11.2023
Bachelor of Arts - Sociology
The George Washington University
Washington DC01.2021
Skills
- CompTIA A Certification, 2023
- Internet Competency Core Certification GS Master
- Organizational leadership
- Software installation
- Hardware troubleshooting
- Technical Project Management
- Customer Service, Issue Resolution, SOP Enforcement
- Staff Training
- Team Viewer
- Microsoft Office Suite
- Linux experience
Timeline
Systems Administrator
Oracle Cloud
04.2024 - Current
Security Professional
Allied Universal Protection Services
06.2022 - 09.2023
IT Service Desk Technician
The Museum Of The Bible
09.2021 - 10.2023
Senior IT and Communications Technician
Private Contractor
01.2017 - 05.2020
Master of Science - Computer Security Management
Strayer University
Information Technology Certification -
LAYC Career Academy
Bachelor of Arts - Sociology
The George Washington University
Similar Profiles
SURAJ GUPTASURAJ GUPTA
Sr PMTS at Oracle CloudSr PMTS at Oracle Cloud
Umesh SadalgekarUmesh Sadalgekar
Head of Cloud Infrastructure Services – OCI at Oracle Cloud InfrastructureHead of Cloud Infrastructure Services – OCI at Oracle Cloud Infrastructure
TORRIN GRAYTORRIN GRAY
Site Reliability Engineer Fellowship at Oracle Cloud InfrastructureSite Reliability Engineer Fellowship at Oracle Cloud Infrastructure