Xaiver Jannah
Washington,DC
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills. Highly effective in complying with safety requirements evidenced by zero work loss days. Extensive skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing software and security relating issues and finding effective solutions. Expert diagnostic skills while continuing to build customer relationships.
Overview
7
7
years of professional experience
Work History
Senior IT and Communications Technician
Private Contractor
01.2017 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Implemented targeted diagnostic procedures that significantly contributed to 15% decrease in recurring equipment issues.
- Executed regular security audits, leading to 25% decrease in cybersecurity vulnerabilities.
- Installed and configured new devices and system components.
- Completed server consolidation project, reducing hardware costs by 20% and improving overall data center efficiency.
- Removed viruses, malware, and other security threats. Implemented data backup strategies and offered data recovery services.
IT Service Desk Technician
The Museum Of The Bible
09.2021 - 10.2023
- Successfully upgraded BIOS, hardware, and firmware on thousands of systems and devices
- Managed inventory counts and stock replenishments, user on/off boarding technology process, and additional customer requests via Manage Engine ticketing system
- Administered user accounts, password resets, and access permissions for 300+ employees
- Developed SOPs and trained new IT staff
- Utilized security protocols to manage, maintain, upgrade and deploy firewall systems
- Provided remote assistance to off-site employees, resolving 96% of issues without need for on-site support
Security Professional
Allied Universal Protection Services
06.2022 - 09.2023
- Provided safety reports and data analysis to building managers to inform security processes at JP Morgan Chase, The National Educational Association, CBS News, CNN, and The Intercontinental Hotel.
- Employed a Data Watch system and CCTV monitoring to maintain building security
- Recorded incident reports with detailed accounts of occurrences.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Education
Master of Science - Computer Security Management
Strayer University
Washington, DC05.2026
Information Technology Certification -
LAYC Career Academy
Washington, DC11.2023
Bachelor of Arts - Sociology
The George Washington University
Washington, DC01.2021
Skills
- CompTIA A Certification, 2023
- Internet Competency Core Certification GS Master
- Technical Project Management
- Customer Service, Issue Resolution, SOP Enforcement
- Staff Training
- Team Viewer
Timeline
Security Professional
Allied Universal Protection Services
06.2022 - 09.2023
IT Service Desk Technician
The Museum Of The Bible
09.2021 - 10.2023
Senior IT and Communications Technician
Private Contractor
01.2017 - Current
Master of Science - Computer Security Management
Strayer University
Information Technology Certification -
LAYC Career Academy
Bachelor of Arts - Sociology
The George Washington University
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