Jacob Hixson

Accomplished Satellite Communications/DRSN and IT Technician with a proven track record in the United States Air Force, enhancing system performance and security through meticulous troubleshooting and preventive maintenance. Active Top Secret Clearance with every day experience in proper safety/security procedures. Active CompTIA Security Plus certification with 3 year renewal on December 16, 2024. Exceptional attention to detail and a knack for fostering team consistency. Demonstrates top-notch communication skills, ensuring project success and customer satisfaction. Responsible with good troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

• Deployed to Ali Al Salem Air Base, Kuwait for 171 days in support of 3.7K joint members across 6 sites. During which aided the resolution of 2.3K IT incidents sustaining a $1.2B fleet that enabled combat power for Operations INHERENT RESOLVE and SPARTAN SHIELD.
• Recovered faulted satellite network connection on a $23.1M air-to-ground Nuclear Command and Control Communications (NC3) system providing 9 nuclear survivable command and control circuits between the CCDR and HQ USTRANSCOM, AMC, AFCA, SDDC, AFNIC, 4 Wgs & 30 tenant units in the event of an Electromagnetic Pulse attack. Maintains a $3.4M voice network resource providing secure messaging capabilities for the POTUS, SECDEF, CJCS, & 11 CCRs.
• Delivered support to deployed personnel across 2 GSUs, creating 300 user accounts and aiding the resolution of 2.3K trouble tickets.
• Significantly improved wing cybersecurity aiding the deletion of 200 delinquent accounts, sanitizing 2.7K systems, and mitigating 4.6K vulnerabilities.
• Served as Trusted Agent for 3.7K joint personnel across 2 GSUs. Created 115 user accounts, coordinated Public Key Infrastructure requests resulting in 175 secure certificates issued, distributing over 55 SIPR tokens to US and joint members.
• Guided tracking and processing of 1.2K Authorized Service Interruptions, collaborating with AFCENT Communications Control Center to ensure zero network downtime, safeguarding a $265 million network and enabling uninterrupted mission operations.
• Played a pivotal role in establishing alternate C2 capabilities by installing and upgrading 4 critical systems. This ensured uninterrupted communications for the entire 386th AEW, guaranteeing 24/7 base operations support and bolstering mission effectiveness.
• Successfully processed 20 Cyber Tasking Orders, neutralizing network threats and enhancing system security.
• Helped drive Communications Focal Point operations by lending to the remediation of 1.1K incorrectly created user accounts, upholding AFCENT security protocols across non-classified and classified networks.
• Provided COMM support for the PHOENIX HORIZON and MAF DT Meeting Boards for the Eighteenth Air Force Organization in real time. Ensured all computer devices and network connections operated correctly and resolved issues on the spot throughout the five day gathering. Received a Letter of Appreciation from the Board Director, Major General Kenneth T. Bibb, JR.
• Maintain daily functional support for DRSN devices/users across 7 different locations within the United States.
• Completed the 11 day Digital Small Switch 2A Operation and Maintenance Course for the Command and Control Switching System and the Defense Red Switch Network.

CompTIA Security Plus

• Staying active! I love to improve strength/endurance through routine weightlifting and taking runs with my dog. Playing basketball and golf are two activities that keep me involved in sports.
• Enjoying the outdoors. Fishing and hunting are hobbies I participate in often. Sites/sounds of nature impress me well enough to enjoy hiking rewarding trails as well.
• Time with family and friends. I make many trips to see family and friends and experience the various environments they reside in. Any opportunity to spend time with the people closest to me always comes first.
• Rooting for St. Louis professional teams. Not many other people fit the same description as me when it comes to the overwhelming support for the St. Louis Cardinals and the St. Louis Blues. Losing the St. Louis Rams was a heartbreaker, but I am ready to get fanatical for the closest NFL team to my next move!