Jacob Verlander
Spring Hill,FL
Summary
Dynamic leader with a proven track record at Home Instead Seniors Care, adept in contract negotiation and team leadership. Excelled in enhancing customer relationships and driving sales growth through strategic marketing and effective communication. Skilled in CRM software and conflict resolution, consistently achieving significant business development and customer satisfaction. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
Guardian Fleet Services
Spring Hill, FL
08.2024 - Current
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Tracked real-time location of vehicles using GPS technology.
- Received or prepared work orders.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Dispatched drivers to meet daily delivery needs for company customers.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Worked with routing specialists, route managers and service department to optimize routes.
Sales Executive
Home Instead Seniors Care
Spring Hill, FL
03.2024 - 08.2024
- Negotiated contracts with clients on behalf of the company.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Identified and targeted new business opportunities through market research and analysis.
- Used cold calling and networking to sell products and services.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Presented product demonstrations at trade shows, conferences, and other events.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Attended industry events to build relationships with key contacts in the field.
- Contacted current and potential clients to promote products and services.
Customer Service Team Lead
Bayonet Plumbing Heating and Air Conditioning
New Port Richey, FL
03.2022 - 08.2024
- Provided regular performance feedback and coaching to team members.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Facilitated weekly team meetings to discuss performance and set goals.
- Motivated teams by recognizing and rewarding excellence.
- Implemented company processes to effectively resolve customer service issues.
- Conducted regular training sessions on product knowledge and customer service skills.
- Resolved escalated customer issues with professionalism and patience.
- Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Developed strategies to increase sales volume based on customer feedback analysis.
- Directed and supervised staff performance.
- Coordinated and supervised customer service team in order to ensure quality service delivery.
Sales Representative
T-Mobile
Spring Hill, FL
03.2021 - 02.2022
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maintained accurate records of all sales and prospecting activities.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
Sales Representative
Monster Transmission and Performance
Florida City, FL
05.2020 - 02.2021
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated deals and handled complaints or objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Listened to customer needs to identify and recommend best products and services.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Developed and maintained relationships with key clients to ensure repeat business.
Head of Sales & Marketing
Trafford Associates
Cardiff, South Wales UK
07.2016 - 03.2020
- Identified potential new customers through networking events and cold-calling techniques.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
- Monitored competitors' activities to stay ahead in the market.
- Reviewed customer satisfaction surveys to identify areas of improvement.
Education
Associate of Arts - Business Management
Crosskeys College
Crosskeys, Caerphilly UK07-2017
Associate of Arts - Business Management
Newbridge Comprehensive
Newbridge, South Wales UK01-2015
Skills
- Contract negotiation
- Customer needs assessment
- CRM software
- Market research
- Cold calling
- Sales presentations
- Team leadership
- Sales strategy development
- Conflict resolution
- Customer service
- Professional networking
- Customer relationship management
Timeline
Dispatch Coordinator
Guardian Fleet Services
08.2024 - Current
Sales Executive
Home Instead Seniors Care
03.2024 - 08.2024
Customer Service Team Lead
Bayonet Plumbing Heating and Air Conditioning
03.2022 - 08.2024
Sales Representative
T-Mobile
03.2021 - 02.2022
Sales Representative
Monster Transmission and Performance
05.2020 - 02.2021
Head of Sales & Marketing
Trafford Associates
07.2016 - 03.2020
Associate of Arts - Business Management
Crosskeys College
Associate of Arts - Business Management
Newbridge Comprehensive