Kenneth Clary
Boca Raton
Summary
Dynamic Dispatch Coordinator at Ftginc with expertise in route optimization and contract negotiation. Successfully enhanced customer satisfaction through proactive problem-solving and efficient driver dispatching. Cultivated strong vendor relationships, ensuring competitive pricing and compliance with DOT regulations. Committed to delivering exceptional service while optimizing operational efficiency.
Willing to work 24/7. Very dedicated, organized, and motivated. Highly skilled, great at problem solving, and maintaining effective communication between drivers, customers, and management to ensure timely and precise delivery schedules. I have years of experience building relationships with work crews, brokers, and drivers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Ftginc
Chicago
01.2021 - Current
- Recruited and interviewed applicants to place candidates on right assignments.
- Negotiated contracts with carriers for transportation services at competitive rates.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Dispatched drivers to meet daily delivery needs for company customers.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Clarksville High School
Clarksville08-2014
Skills
- Route optimization
- Driver dispatching
- Contract negotiation
- Regulatory compliance
- Customer service
- Vendor management
Affiliations
- I go to the gym daily, and it helps with my ability to balance different aspects of my life.
- I keep in daily contact with both my mother and father whom reside in a different country.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Received employee of the year
- I also was number one in sales/ best rate per mile every week out of all dispatchers in company
Certification
- Built and maintained professional relationships with brokers I have worked with in the past
- I have also built and maintained relationships with drivers
- I am always going to be there to answer any call regarding any issues with customers and drivers
Timeline
Dispatch Coordinator
Ftginc
01.2021 - Current
GED -
Clarksville High School
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