Jacob Wagner
Fort Wayne,IN
Summary
Accomplished Account Manager excelling in sales negotiation and technical support. Known for fostering collaboration and driving customer engagement, ready to leverage expertise to enhance account performance and exceed client expectations.
Overview
10
10
years of professional experience
Work History
Account Manager, Inside Sales
Applied Technology Group
Fort Wayne, IN
08.2018 - Current
- Managed client accounts, fostering strong relationships with key stakeholders to enhance client retention.
- Negotiated pricing and contracts with customers.
- Resolved client issues promptly, ensuring high levels of customer satisfaction.
- Conducted product demonstrations to showcase technology capabilities and benefits.
- Engaged with repeat customers, nurturing long-term relationships to drive repeat business.
- Provided technical support to customers regarding products and services.
- Addressed customer feedback and complaints, improving overall satisfaction and loyalty.
- Assisted in developing budgets for future projects and initiatives.
Assistant Manager
Champs Sporting Goods
Fort Wayne, Indiana
02.2016 - 06.2018
- Engaged with customers to resolve inquiries and enhance satisfaction.
- Supported management in executing store policies and procedures to improve compliance.
- Assisted in daily operations, ensuring smooth team coordination and workflow.
- Participated in training new staff on operational standards and practices.
- Helped maintain inventory levels and organized stockroom efficiently.
Education
Bachelor of General Studies - Business Marketing And Communication
Indiana University-Purdue University Fort Wayne
Fort Wayne, IN05-2018
Skills
- Account management
- Customer relationship management
- Sales negotiation
- Product demonstration
- Technical support
- Customer service
- Budget planning
- Team collaboration
- Issue resolution
- Communication skills
- Sales development
Accomplishments
Multiple company records for Account Managers including: highest total sales volume, highest upfront sales in a year, quarter, and month, and highest monthly recurring revenue achieved across a year, quarter, and month.
Timeline
Account Manager, Inside Sales
Applied Technology Group
08.2018 - Current
Assistant Manager
Champs Sporting Goods
02.2016 - 06.2018
Bachelor of General Studies - Business Marketing And Communication
Indiana University-Purdue University Fort Wayne