Jacob Walker
Johnstown,CO
Summary
10 Years experience in Oil & Gas with a professional history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operations Manager
Redline Specialty LLC
04.2021 - Current
- Drafted invoices for completed work.
- Devised processes to boost long-term business success and increase profit levels.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Conducted research to monitor market conditions and industry competitors.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained responsibility for number of accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Prepared and deliver customer sales quotes.
- Exceptional computer skills
- Completed daily outbound calls, up to 12 hours per day.
- Met existing customers to review current services and expand sales opportunities.
Service Technician
KLX Energy Services
05.2022 - 03.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Dispatcher
KLX Energy Services
11.2019 - 04.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Managed over 75 operational calls per day.
- On call 24/7 for months on end.
Shop Foreman
KLX Energy Services
03.2018 - 11.2019
- Used hand and power tools, equipment and instruments accurately.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in warehouse.
- Created and implemented strategies for improving operational efficiency and accuracy.
- On call 24/7 months on end.
Shop Foreman
KLX Energy Services
12.2015 - 03.2018
Field Service Technician
KLX Energy Services
09.2014 - 01.2015
- Followed safety procedures to avoid injuries in field.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Operated all hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Worked with all types of weather and ground conditions.
- Adhered to established procedures for inspection of belts, drives and motors, performing any needed maintenance.
- On call 24/7 months on end.
Field Service Technician
Weatherford
07.2011 - 09.2014
Education
High School Diploma -
Green River High School, Green River, WY, US
06.2011
Skills
- Problem Anticipation and Resolution
- Team Leadership
- Department Oversight
- Originality and Creativity
- Verbal and Written Communication
- Goal Setting
- Employee Motivation
- Decision Making
- Quality Assurance
- Focus and Follow-Through
- Multitasking and Prioritization
- Customer Service
Accomplishments
- Team Captain of High School Football Team.
- Team Captain of High School Soccer Team.
- Numerous Weight Lifting Records Achieved.
Timeline
Service Technician
KLX Energy Services
05.2022 - 03.2023
Operations Manager
Redline Specialty LLC
04.2021 - Current
Dispatcher
KLX Energy Services
11.2019 - 04.2021
Shop Foreman
KLX Energy Services
03.2018 - 11.2019
Shop Foreman
KLX Energy Services
12.2015 - 03.2018
Field Service Technician
KLX Energy Services
09.2014 - 01.2015
Field Service Technician
Weatherford
07.2011 - 09.2014
High School Diploma -
Green River High School, Green River, WY, US
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