Jacob Wendel
Bountiful
Summary
Experienced sales associate with expertise in technical support and product education. Known for managing inventory efficiently and promoting additional services, contributing to increased sales and customer retention.
Overview
21
21
years of professional experience
Work History
Electronics Sales Associate
Walmart
Centerville
02.2005 - 08.2025
- Assisted customers in selecting electronics and accessories that fit their needs.
- Maintained organized displays to enhance product visibility and accessibility.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Answered customer inquiries about product features and warranties promptly.
- Collaborated with team members to restock shelves and manage inventory levels.
- Demonstrated electronic products to educate customers on usage and benefits.
- Handled returns and exchanges while ensuring compliance with store policies.
- Trained new associates on store procedures and customer service standards effectively.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Promoted additional services such as extended warranties and repair plans.
- Explained technical features and services associated with electronic items to customers.
- Resolved customer complaints regarding products or services in a timely manner.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
- Demonstrated knowledge of product features and benefits to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Adhered to all safety regulations while handling electrical equipment or appliances.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Performed inventory counts as needed on electronic items within assigned departments.
- Upsold accessories that complimented electronic purchases.
- Educated customers on various product offerings, including products, enabling better buying decisions.
- Processed payments and maintained accurate drawers to meet financial targets.
- Processed sales transactions efficiently, including cash handling, credit card processing, and issuing receipts.
- Provided technical support and troubleshooting assistance for customers experiencing difficulties with their electronic purchases.
Education
High School Diploma -
Green River High School
Green River, WY06-2002
Bachelor of Science - Information And Communication Technology
Bellevue University
Bellevue, NESkills
- Product demonstration
- Technical support
- Inventory management
- Point-of-sale operation
- Upselling strategies
- Customer relationship management
- Payment processing
- Employee training
- Effective communication
- Problem solving
- Team collaboration
- POS system operation
- Customer service
- Product recommendations
- Teamwork
- Decision-making
- Manage inventory
Timeline
Electronics Sales Associate
Walmart
02.2005 - 08.2025
High School Diploma -
Green River High School
Bachelor of Science - Information And Communication Technology
Bellevue University