Jacob Wendt
Lockport
Summary
Dynamic manager with extensive experience at Drum Oil and Propane, excelling in team leadership and customer service. Proven track record in conflict resolution and operations management, enhancing customer satisfaction and optimizing inventory. Skilled in staff training and development, fostering a motivated workforce to achieve business goals efficiently.
Overview
13
13
years of professional experience
Work History
Manager
Drum Oil and Propane
08.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Dispatched all drivers and service techs
Manager
Wendt's Propane And Oil
04.2012 - 05.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- My families business, which i grew up in so throughout the years as a boy to a adult, I seen and ran every aspect of the business
Education
High School Diploma -
Niagara County Community College
Sanborn, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Conflict resolution
Timeline
Manager
Drum Oil and Propane
08.2019 - Current
Manager
Wendt's Propane And Oil
04.2012 - 05.2019
High School Diploma -
Niagara County Community College
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