Jacob Westhoff

• Trained new employees on food preparation techniques and safety procedures.
• Monitored and adjusted inventory levels to align with forecasted demand.
• Resolved conflicts between customers or staff members calmly and professionally.
• Resolved customer complaints regarding food quality or service promptly and professionally.
• Efficiently handled multiple orders simultaneously during peak hours.
• Ensured quality of product was consistent throughout shift.
• Calculated accurate portion sizes when making sushi rolls or platters.
• Applied sauces, garnishes, condiments, and seasonings accurately.
• Developed creative new recipes for unique sushi dishes.
• Collaborated with other chefs in preparing meals for large parties or events.
• Stored raw ingredients correctly according to established protocols.
• Communicated effectively with coworkers regarding customer orders.
• Maintained knowledge of current menu items and specials.
• Assisted in opening and closing duties such as cleaning, restocking.
• Packaged and labeled various forms of sushi and sides for sale to customers.
• Maintained cleanliness and organization of sushi bar and kitchen areas to meet health and safety standards.
• Performed live sushi-making demonstrations to engage and educate customers.
• Assembled custom sushi rolls at request of customer.
• Prepared workstations with ingredients and tools to increase efficiency.
• Chopped and diced vegetables to stock fridge ahead of busy periods.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
• Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Greeted customers, answered questions and recommended specials to increase profits.
• Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
• Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
• Coordinated orders to expedite food from kitchen according to cook time and delivery time.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Studied methods of coworkers, successfully learning kitchen and food service skills.
• Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
• Regulated oven, broiler and roaster operations for cooking at correct temperatures.
• Used established assembly instructions to complete jobs.
• Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
• Oversaw food preparation, production and presentation according to quality standards.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Learned roles of other departments to provide coverage and keep store operational.
• Resolved issues regarding customer complaints and escalated worsening concerns to a manager in charge for remediation.
• Quickly and efficiently processed payments and made accurate change.
• Recorded customer orders and communicated clearly to confirm each order.
• Followed all established restaurant practices and procedures by delivering food which met quality standards.
• Effectively worked with teammates and openly invited coaching from management team.
• Mastered point-of-service (POS) computer system for automated order taking.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.

• Monitored multiple databases to keep track of all company inventory.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Planned and executed special offers for clientele.
• Stayed up to date on store promotions, payment policies and security practices.
• Communicated with customers about Nissans offerings, including policies, restrictions and refund policies.
• Answered customer emails and telephone requests for information.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.
• Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
• Worked with off-site locations to find desired items for customers.
• Provided information about sales processes, warranty requirements and service standards.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Responded to inquiries from potential customers via email and telephone.
• Greeted customers at arrival to build positive relationships and discuss vehicles.
• Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
• Gave detailed information regarding operation of standard and optional vehicle features.
• Adhered to all standards of quality and service as well as regulatory requirements.
• Checked purchased vehicles at delivery for damage and final preparations.
• Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
• Met incoming customers at door to guide through showroom and sales lot.
• Showcased vehicle features and took customers on test drives in local area.
• Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
• Filled out paperwork to register vehicles and complete sales.
• Managed sales negotiations and financing options.
• Provided every customer with professional and polite support for sales and service needs.
• Sold trade-ins and located desirable purchases and vehicle auctions.
• Bagged, wrapped and packaged purchases according to customer needs.
• Tracked updates to vehicles, changing markets and customer purchasing trends.
• Maintained current store, product and promotional knowledge to drive consistent sales.

My role for front desk is to manage and increase our sales. I've trained multiple employees to help do the same and set them up for success to sell and train others. I've ensured a safe environment for our members while on duty. Cleaning and re-racking weights every hour to insure a clean environment for our members.

• Input customer data using datatrak software and made immediate updates to reflect correct account information.
• Managed customer complaints and rectified issues to complete satisfaction.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Personally addressed and welcomed (400-600+) guests to the business per day, improving overall customer service and engagement.
• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to management on a weekly basis.
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Secured guest valuables in main safe or individual boxes.

• Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Collaborated with local law enforcement agencies to support criminal investigations.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
• Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
• Responded to and thoroughly investigated all reported incidents to protect company assets.
• Monitored and authorized entrance and departure of employees, visitors and other persons.

I was a cashier who was crossed trained in each different area for the store. I took orders, cashed people out for orders, cleaned, prepared food, and would train new employees and set them up for success and maximum efficiency for our store to keep our times running smooth and customers happy!