Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacob Wetherby

Bemidji,MN

Summary

Dynamic leader with a proven track record of enhancing operational efficiency and customer satisfaction. Expert in merchandising and fostering teamwork, I've driven significant sales growth and inventory control. Skilled in vendor negotiation and problem-solving, my strategies consistently exceed performance metrics, demonstrating a relentless drive for excellence and innovation.

Overview

5
5
years of professional experience

Work History

Food and Consumables Manager

Wal-Mart Supercenter
Bemidji, MN
03.2024 - Current
  • Oversees 50%+ of the store (Produce, Deli, Bakery, Meat, Grocery, Pets, Infants, Health & Beauty, and Over-the-Counter Pharmacy).
  • Develops freight plans, as well as feature plans, and works with team leads and associates to accomplish those plans in a timely manner.
  • Holds meetings and huddles to bring a strong level of alignment to the teams.
  • Brings out creativity to push department-wide sales.
  • Collaborates with various teams to assist them with projects and/or freight.
  • Maintains safety store-wide.
  • Delivers consistent and premium customer service, ALWAYS!
  • Helps foster an associate-first mentality.
  • Follow monthly and weekly plans to deep dive into shrink-related reports.

Fraud and Claims Manager

Wells Fargo
West Des Moines, IA
08.2020 - 03.2024
  • Collaborated with other managers to increase operational effectiveness and exceed quality-of-work goals.
  • Helped develop a team of expert fraud specialists to assist clients in identifying and stopping personal loan fraud.
  • Oversaw contact center performance and resource allocation.
  • Ensured that fraud operations processes met established guidelines and deliverables.
  • Coordinated with legal counsel on litigated claims, providing expertise and support to achieve optimal outcomes.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.

Marketing Lead

AT&T
Remote
08.2020 - 08.2022
  • Developed marketing strategies based on corporate objectives and market trends.
  • Developed comprehensive marketing plans to ensure maximum customer retention.
  • Conducted market research to understand target audiences, competitive landscapes, and emerging trends.
  • Collaborated with the human resources team to oversee the training of over 30 new associates.
  • Coordinated marketing events for showcasing product and service offerings.

General Merchandise Manager

Sam's Club
Ames, IA
02.2020 - 08.2020
  • Created daily plans and detailed them to associates.
  • Organized and prioritized projects.
  • Identified systematic problems and root causes to resolve issues and improve service delivery.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Negotiated contracts for new merchandise purchases.
  • Ensured compliance with industry regulations and company policies throughout the merchandising process.

Education

Bachelor of Arts - Business Administration And Management

Southern New Hampshire University
Remote
05-2022

Skills

  • Stock replenishment
  • Cost reduction strategies
  • Logistics management
  • Vendor negotiation
  • Stock control
  • Promotional planning
  • Merchandising strategies
  • Effective communication
  • Performance metrics
  • Project management
  • Reliability
  • Problem-solving aptitude
  • Inventory control
  • Multitasking capacity
  • Teamwork and collaboration
  • Self motivation
  • Operations management

Accomplishments

  • Achieved a +14.5% year over year comp at Wal-Mart
  • Maintained a healthy 82% retention rate at Wells Fargo
  • Reduced overall shrink in my departments at Wal-Mart by over $350,000 year over year
  • Won associate of the month 6 times at At&t
  • Awarded safety leader of the year at Wal-Mart

Timeline

Food and Consumables Manager

Wal-Mart Supercenter
03.2024 - Current

Fraud and Claims Manager

Wells Fargo
08.2020 - 03.2024

Marketing Lead

AT&T
08.2020 - 08.2022

General Merchandise Manager

Sam's Club
02.2020 - 08.2020

Bachelor of Arts - Business Administration And Management

Southern New Hampshire University

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Jacob Wetherby