Summary
Work History
Education
Skills
Timeline
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Jacob Widder

Theodore,AL

Summary

Dynamic Shift Manager at McDonald's Restaurant with a proven track record in employee training and customer service excellence. Skilled in cash handling and adept at resolving customer complaints, I foster a productive team environment that enhances performance and builds strong relationships. Committed to ensuring operational efficiency and team success.

Work History

Shift Manager

McDonald's Restaurant
06.2025 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Dealt with customers who didn’t get their order right, handled refunds, etc.

Crew Trainer

McDonald's Restaurant
02.2025 - 2025
  • Trained other employees in customer service, food safety, and performance requirements.
  • Showed them it’s okay to not understand something and that they will soon be as good as everyone else.
  • Encourage them to make everything out of the day and don’t take anybody’s words to heart

Education

Alma Bryant High School
Bayou La Batre, AL

Skills

  • Cash handling
  • Decision-making
  • Customer service
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Relationship building

Timeline

Shift Manager

McDonald's Restaurant
06.2025 - Current

Crew Trainer

McDonald's Restaurant
02.2025 - 2025

Alma Bryant High School