Jacob Wiley
North Charleston,SC
Summary
Experienced with team leadership, focusing on enhancing support operations and employee performance. Utilizes strategic planning to streamline workflows and improve service quality. Strong understanding of conflict resolution and technical troubleshooting to maintain high standards of customer satisfaction.
Overview
8
8
years of professional experience
Work History
FGI / Supplier Support Team Lead
The Boeing Company
North Charleston, SC
06.2024 - Current
- Achieved a 25% improvement in customer satisfaction by promptly identifying and resolving quality issues from both internal and external suppliers within 48 hours.
- Compiled and analyzed data from hundreds of inspections into reports that informed management decisions, contributing to a 60% decrease in overall AWI findings during aircraft ticket findings.
- Led efforts to reduce Site Wide Cargo Tape defects by 30% through collaboration with three Manufacturing Business Units (MBUs) and implementation of targeted process changes.
- Guided initiatives to reduce Pax Door Seal defects by implementing rigorous inspection schedules and adhering to TATS requirements.
- Led efforts to streamline workflow processes, reducing inspection times by an average of 15% while maintaining quality standards.
- Promoted to Manager (Designate) in July 2023 currently leading a team of 24 on quality improvement projects that reduced errors by 15% and improved workflow processes.
Structural Mechanic
Lance Soft / The Boeing Company
01.2019 - 06.2024
- Successfully led a cross-functional team of 5 to complete a project on time while also managing independent tasks to maintain workflow efficiency.
- Trained 5 junior team members on aircraft maintenance procedures, increasing team performance by 15% and reducing error rates.
- Conducted weekly safety inspections and led safety training for 10+ team members to ensure compliance with OSHA standards.
- Maintained detailed records of over 100 inspections, repairs, and alterations throughout project lifecycles for improved traceability of structure modifications.
- Increased assembly and disassembly efficiency by 30% through the introduction of improved workflows and documentation practices.
Chinook Helicopter Maintainer/Crew Chief/technical inspector
United States Army
01.2018 - 01.2024
- Ensured strict adherence to technical publications and guidelines for a team of 10, achieving consistent quality in workmanship and reducing errors by 15% in project outcomes.
- Improved Chinook helicopter reliability by conducting 20+ thorough maintenance checks and performing critical repairs, resulting in 15% less downtime.
- Diagnosed and resolved 15+ complex mechanical issues weekly in Chinook helicopters, increasing operational readiness rates by 20%.
- Ensured safety of flight crews by performing meticulous pre-flight inspections on all aircraft systems.
- Implemented 5 standardized troubleshooting procedures for hydraulic systems, cutting the average diagnosis and repair time by 30%.
- Maintained accurate records for over 300 maintenance tasks, ensuring regulatory compliance and readiness for audits.
Education
Airframe & Power Plant License -
Trident Technical College
Charleston, SC04-2026
Private Pilots Training - undefined
CHS Flight School
04-2026
Bachelor Of Science - Aviation
Embry-Riddle Aeronautical University
04-2026
High School Diploma - General Studies
Timberland High School
Moncks Corner, SC01-2018
Skills
- Leading process improvement activities
- Partnering with cross-functional teams
- Leading teams
- Workload management
- Working with suppliers
- Team management
- Coaching and mentoring
- Training and coaching
- Issue resolution
- Cross-functional coordination
Timeline
FGI / Supplier Support Team Lead
The Boeing Company
06.2024 - Current
Structural Mechanic
Lance Soft / The Boeing Company
01.2019 - 06.2024
Chinook Helicopter Maintainer/Crew Chief/technical inspector
United States Army
01.2018 - 01.2024
Private Pilots Training - undefined
CHS Flight School
Bachelor Of Science - Aviation
Embry-Riddle Aeronautical University
High School Diploma - General Studies
Timberland High School
Airframe & Power Plant License -
Trident Technical College