Jacob Wilkinson
Shreveport,LA
Summary
Dynamic professional with over four years of diverse experience in team management and customer service, poised to excel as a Supervisory Librarian. Proven expertise in team building, conflict resolution, and effective planning drives improved operational efficiency and enhanced patron satisfaction. A strong commitment to fostering a positive environment has consistently resulted in high performance and reduced issues among team members. Enthusiastic about creating engaging library experiences that support community needs and promote lifelong learning. Dedicated to professional growth and mentoring, ensuring a well-equipped team ready to meet the challenges of today's library landscape.
Experienced with sorting, loading, and unloading packages in afast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Experienced with front desk management, ensuring efficient and welcoming environments. Utilizes strong organizational skills to streamline operations and enhance customer interactions. Track record of effective team leadership and quick problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Package Handler
Federal Express
04.2023 - Current
- Streamlined loading and unloading processes, boosting efficiency by 15% and improving on-time delivery rates by 10%.
- Introduced a package screening process, reducing mis-sorts by 20%, which enhanced delivery accuracy and customer satisfaction.
- Led initiatives to optimize handling processes, decreasing package damage reports by 25% and lowering associated costs by 5%.
- Recognized as top package handler, receiving Package Handler of the Month honors on six occasions.
- Mentored new team members on best practices, fostering a culture of teamwork and operational excellence.
- Maintained a 89% accuracy rate in package sorting and delivery
- Identified irregularities in shipment sizes and weights
- Executed special instructions for handling and delivery of packages
- Ensured packages were stored and transported in the proper temperature-controlled conditions
Assistant
Caddo Parish District Attorney's Office
10.2022 - 04.2023
- Assisted with outreach and educational programs in Caddo Parish schools and community events.
- Processed voter registration forms, drafted correspondence, and documented data for compliance and reporting.
- Coordinated election planning tasks, communicated with candidates, and prepared supplies for voting locations.
- Ensured documentation integrity for public records and maintained election results accuracy.
- Managed privileged communication with courts regarding orders and petitions.
- Developed and implemented a new filing system that improved organization and access to information, resulting in a 30% increase in employee productivity
- Scheduled and organized meetings, conferences, and events for executives, resulting in a 45% increase in efficiency
- Developed an automated workflow system that streamlined administrative processes, scheduling processes resulting in a 25% reduction in processing and scheduling conflicts
- Developed an on-boarding program for new employees that improved the on-boarding process by 20% resulting in new employees ready to start on day 1
- Developed and implemented strong customer service standards, resulting in a 68% increase in customer satisfaction
Camp Counselor
Camp Fuego
05.2022 - 09.2022
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment.
- Enforced discipline and policies to protect the safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Designed activities to help individuals overcome confidence issues and build strength.
- Explained principles, techniques, and safety requirements to activity participants to prevent injury.
- Communicated campers' needs, progress, and program benchmarks in weekly staff meetings.
- Guided, mentored, and counseled adolescents and at-risk youth to help achieve personal and spiritual goals.
- Diversified recreational offerings by building and overseeing the activity schedule.
- Collaborated with fellow counselors to create a safe and secure environment for campers
- Supervised campers during activities to ensure safety and adherence to rules
- Facilitated meaningful conversations between campers and helped them build positive relationships
- Established a positive rapport with campers and their parents, resulting in increased participation and satisfaction
- Created a system for tracking camper attendance, medical information, and emergency contact information
- Developed and implemented a camper discipline system to address inappropriate behavior in a respectful and effective manner
- Developed and implemented a behavior management system that improved student engagement and participation
- Developed and implemented daily schedules that provided structure and balance for campers
- Encouraged campers to take initiative and develop leadership skills through group projects and activities
- Provided emotional support and guidance to campers, helping them to manage stress and challenging emotions
Library Reference Desk Manager Supervisor
East Texas Baptist University
08.2020 - 07.2021
- Supervised and mentored 5 interns and 10 permanently assigned employees; developed individual goals/performance plans for each, developing roadmap for career success
- Fluent in use of the Integrated Library management Software
- Skilled in cataloging and using library and online databases for research; knowledge of marketing and publicity techniques to promote library programs and initiatives for customer use; ability to supervise and lead a team of employees.
- Applied policies and procedures which direct the execution and development of library programs.
- Created a professional development program for staff, fostering career growth and skill enhancement.
- Extensive knowledge of marketing and publicity techniques to promote library programs and initiatives for customer use; ability to supervise and lead a team of employees.
- Maintained an online library database, achieving a 70% increase in patron engagement and a comprehensive orientation program reducing reference inquiries by 45%.
- Ability to manage or direct a library or library system including budget responsibility, personnel management, and/or collection management type of duties
- Developed and implemented a library-wide system to track usage of library materials and resources
- Conducted library orientation sessions to familiarize new users with library resources and services
- Created and maintained an online library database that was accessible to patrons, resulting in a 40% increase in library usage
- Developed a comprehensive library orientation program for new patrons, resulting in a 35% reduction in reference questions
- Developed and implemented a library marketing plan, resulting in a 15% increase in library membership
- Created and maintained a library of technical documentation and resources, providing a central repository of reference materials
Education
M.D. - Business Administration &Strategic Communication
East Texas Baptist University
Marshall, TX08-2021
Bachelor of Arts - Mass Communication
East Texas Baptist University
Marshall, TX05-2020
Skills
- Team building and supervision Expert
- Conflict and issue resolution Expert
- Hospitality services Expert
- Expertise in office management
- Training and mentoring Expert
- Effective planning Expert
- Adaptable to change
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- Administrative duties
- Office administration
- Schedule and calendar management
- Administrative support
- Schedule coordination
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Package Handler
Federal Express
04.2023 - Current
Assistant
Caddo Parish District Attorney's Office
10.2022 - 04.2023
Camp Counselor
Camp Fuego
05.2022 - 09.2022
Library Reference Desk Manager Supervisor
East Texas Baptist University
08.2020 - 07.2021
M.D. - Business Administration &Strategic Communication
East Texas Baptist University
Bachelor of Arts - Mass Communication
East Texas Baptist University