Jacob Williams
North Andover,MA
Summary
Adept at managing high-pressure situations with professionalism, as demonstrated at Choice Fitness, I excel in enhancing customer satisfaction and operational efficiency. Skilled in time management and problem-solving, I foster team collaboration and effective communication, significantly improving client relations and workplace productivity.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Choice Fitness
06.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Restaurant Busser
Burtons Grill
09.2020 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Assistant Manager
Crunch Fitness
04.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Resturant Busser
Joe Fish Seafood Restaurant and Bar
05.2017 - 03.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
Associate of Arts -
Southern New Hampshire University
Hooksett, NH05.2021
Skills
Time Management
Problem-solving skills
Listening Skills
Team Collaboration
Verbal and written communication
Client Relations
Timeline
Front Desk Associate
Choice Fitness
06.2024 - Current
Assistant Manager
Crunch Fitness
04.2023 - 12.2023
Restaurant Busser
Burtons Grill
09.2020 - Current
Resturant Busser
Joe Fish Seafood Restaurant and Bar
05.2017 - 03.2020
Associate of Arts -
Southern New Hampshire University
Similar Profiles
Ethan LintnerEthan Lintner
Front Desk at Choice FitnessFront Desk at Choice Fitness
Caroline DoyleCaroline Doyle
Front Desk Receptionist at Choice FitnessFront Desk Receptionist at Choice Fitness
Pooja MalhotraPooja Malhotra
Certified Personal Fitness Trainer at First Choice Fitness ClubCertified Personal Fitness Trainer at First Choice Fitness Club